American standard faucet - warranty is nonsense
 

I am in the process of repairing/replacing an American Standard kitchen
faucet that was installed new about 4 years ago. I wanted to replace
the O rings at the base of the body unit. The O rings are easy to buy
at the local hardware store. However, it is impossible to replace them
because the body of the faucet is made of zinc and so one cannot get
the plastic parts out. I. E. it is too corroded. I live in Arizona so
the water is hard. So what started out as a simple repair has become a
replacement. After reading the above posts, I won't even try getting
American Standard to replace the faucet. "The warrenty excludes
damage due to aggressive air or water conditions" is the quote from
their warrenty. The warrenty means nothing! Water conditions are what
always ruins faucets here. I am not sure what I will buy. Maybe I
will go back to Delta. At least the springs and seats are easy to
replace and the body is made of brass.

Most warranties are worthless.

They are either too short or too restrictive or require the customer to pay
shipping charges that rival the replacement cost.

Zinc and plastic are not premium materials so I presume this is not one of
the expensive faucets anyway. Think of it as an opportunity to redecorate
your sink. If you want reliability look for brass body and ceramic valves.
4 years is a little short even for a cheap model though




"rchanson" wrote in message
ups.com...

I am in the process of repairing/replacing an American Standard kitchen
faucet that was installed new about 4 years ago. I wanted to replace
the O rings at the base of the body unit. The O rings are easy to buy
at the local hardware store. However, it is impossible to replace them
because the body of the faucet is made of zinc and so one cannot get
the plastic parts out. I. E. it is too corroded. I live in Arizona so
the water is hard. So what started out as a simple repair has become a
replacement. After reading the above posts, I won't even try getting
American Standard to replace the faucet. "The warrenty excludes
damage due to aggressive air or water conditions" is the quote from
their warrenty. The warrenty means nothing! Water conditions are what
always ruins faucets here. I am not sure what I will buy. Maybe I
will go back to Delta. At least the springs and seats are easy to
replace and the body is made of brass.

Here's another company to add to the list: Insinkerator

I bought one of their instant hot water dispensers for about $175.
Just outside the one year warranty,
it stops heating the water. Upon taking it apart, I find out the high
temp fuse has opened. I call them up
and find out that the replacement is a kit that changes the design and
now uses a very different style. Looks
to me like they figured out the original ones were defective and
blowing for no reason. Still, I wound up paying
about $25 for a new one plus shipping, as they wouldn't replace it out
of warranty. Next time when I have a
choice, you can bet it won't be Insinkerator.

"rchanson" wrote in message
ups.com...

I am in the process of repairing/replacing an American Standard kitchen
faucet that was installed new about 4 years ago. I wanted to replace
the O rings at the base of the body unit. The O rings are easy to buy
at the local hardware store. However, it is impossible to replace them
because the body of the faucet is made of zinc and so one cannot get
the plastic parts out. I. E. it is too corroded. I live in Arizona so
the water is hard. So what started out as a simple repair has become a
replacement. After reading the above posts, I won't even try getting
American Standard to replace the faucet. "The warrenty excludes
damage due to aggressive air or water conditions" is the quote from
their warrenty. The warrenty means nothing! Water conditions are what
always ruins faucets here. I am not sure what I will buy. Maybe I
will go back to Delta. At least the springs and seats are easy to
replace and the body is made of brass.

Back in 91' when I remodeled the kitchen in my last house, it was
recommended that I purchase an American Standard faucet set. I was never
happy with it and had similar problems to yours. The warranty does "suck"
and they are not that well built in my opinion. Having said that I switched
to all Moen with a lifetime warranty. Well built, well backed and they are
soooo nice. Good Luck, Ross

One word for you: Moen


"rchanson" wrote in message
ups.com...

I am in the process of repairing/replacing an American Standard kitchen
faucet that was installed new about 4 years ago. I wanted to replace
the O rings at the base of the body unit. The O rings are easy to buy
at the local hardware store. However, it is impossible to replace them
because the body of the faucet is made of zinc and so one cannot get
the plastic parts out. I. E. it is too corroded. I live in Arizona so
the water is hard. So what started out as a simple repair has become a
replacement. After reading the above posts, I won't even try getting
American Standard to replace the faucet. "The warrenty excludes
damage due to aggressive air or water conditions" is the quote from
their warrenty. The warrenty means nothing! Water conditions are what
always ruins faucets here. I am not sure what I will buy. Maybe I
will go back to Delta. At least the springs and seats are easy to
replace and the body is made of brass.