Has anyone had the following problem or have any suggestions as to a
fix?

Several months ago I installed a Kitchenaid Microwave/Convection
Oven combo (model kemc307kwh02). Right from the start two problems with
the microwave oven were evident:

If the door is opened while the oven is operating, the display still
indicates that the unit is cooking, the fan still runs, the timer
continues to count down, and the light remains on -- in short, it
appears in all respects that the oven is still microwaving, except that
the turntable stops. Closing the door starts the turntable again.

Second, when the microwave finishes its cycle, it turns off, beeps,
and displays the message "End" on the panel -- just as it should.
However, opening the door and removing the food, then closing the door
does not reset the program -- the "End" message is still displayed and
the reminder tones sound every minute until you press the "Cancel"
button. The manual clearly indicates that simply opening and closing
the door should reset the program

I purchased the unit from Sears, and they first verified that the
unit was not continuing to microwave when the door was opened. They
then replaced the master control unit and the keypad TWICE with no
effect. They also checked every microswitch they could find, with no
effect. Finally, they declared the unit a lemon and ordered a
replacement. I installed the replacement a few days ago and ---- it
does the same thing!!!

I've called Kitchenaid several times, and they have verified each
time that these are problems, not features. However, they are also at
a loss to explain them. I'd just as soon get my money back and buy
another brand, but I have a feeling that will be difficult.

Has anyone else had these problems or have any suggestions as to a
fix???

Richard Sherman

Richard wrote:
If the door is opened while the oven is operating, the display
still indicates that the unit is cooking, the fan still runs, the
timer continues to count down, and the light remains on -- in short,
it appears in all respects that the oven is still microwaving, except
that the turntable stops. Closing the door starts the turntable
again.

This sounds wrong to me, too. My KitchenAid mw/convection oven
completely shuts down when you open the door in any mode (mw,
convection, or combo)

Second, when the microwave finishes its cycle, it turns off, beeps,
and displays the message "End" on the panel -- just as it should.
However, opening the door and removing the food, then closing the door
does not reset the program -- the "End" message is still displayed and
the reminder tones sound every minute until you press the "Cancel"
button. The manual clearly indicates that simply opening and closing
the door should reset the program.

At end of cycle, opening the door on mine doesn't reset the program. It
will continue to beep (just as yours does) until you press Cancel. This
may be a documentation error.

My local Sears stores would have no problems giving me credit towards a
different brand. Their slogan is "Satisfaction Guaranteed or your money
back" or something like that. I would still buy from Sears. I always do
just in case I have a problem like you describe with an appliance.


"Richard" wrote in message
ups.com...
Has anyone had the following problem or have any suggestions as to a
fix?

Several months ago I installed a Kitchenaid Microwave/Convection
Oven combo (model kemc307kwh02). Right from the start two problems with
the microwave oven were evident:

If the door is opened while the oven is operating, the display still
indicates that the unit is cooking, the fan still runs, the timer
continues to count down, and the light remains on -- in short, it
appears in all respects that the oven is still microwaving, except that
the turntable stops. Closing the door starts the turntable again.

Second, when the microwave finishes its cycle, it turns off, beeps,
and displays the message "End" on the panel -- just as it should.
However, opening the door and removing the food, then closing the door
does not reset the program -- the "End" message is still displayed and
the reminder tones sound every minute until you press the "Cancel"
button. The manual clearly indicates that simply opening and closing
the door should reset the program

I purchased the unit from Sears, and they first verified that the
unit was not continuing to microwave when the door was opened. They
then replaced the master control unit and the keypad TWICE with no
effect. They also checked every microswitch they could find, with no
effect. Finally, they declared the unit a lemon and ordered a
replacement. I installed the replacement a few days ago and ---- it
does the same thing!!!

I've called Kitchenaid several times, and they have verified each
time that these are problems, not features. However, they are also at
a loss to explain them. I'd just as soon get my money back and buy
another brand, but I have a feeling that will be difficult.

Has anyone else had these problems or have any suggestions as to a
fix???

Richard Sherman

2 years ago I bought a $1000 washer, Bosch dishwasher, Kenmore dryer, and GE
refrigerator from Sears. All but the dryer had to be replaced. The
refrigerator was replaced twice. I let them try to fix the washer 3 times
before asking for a replacement when it was 4 months old. DIshwasher came
with a ding in back insulation pad so I got it replaced. First refrigerator
was damaged. Replacement was fine but after 2 months we discovered it was
not the right model. It was missing the water filter. They offered a
discount to keep it but we made the exchange,.



"3rd eye" wrote in message
...
On Sun, 13 Feb 2005 17:54:23 GMT, "Art"
wrote:

My local Sears stores would have no problems giving me credit towards a
different brand. Their slogan is "Satisfaction Guaranteed or your money
back" or something like that. I would still buy from Sears. I always do
just in case I have a problem like you describe with an appliance.


You've had better luck than many.


"Richard" wrote in message
roups.com...

snip
I purchased the unit from Sears, and they first verified that the
unit was not continuing to microwave when the door was opened. They
then replaced the master control unit and the keypad TWICE with no
effect. They also checked every microswitch they could find, with no
effect. Finally, they declared the unit a lemon and ordered a
replacement. I installed the replacement a few days ago and ---- it
does the same thing!!!

I've called Kitchenaid several times, and they have verified each
time that these are problems, not features. However, they are also at
a loss to explain them. I'd just as soon get my money back and buy
another brand, but I have a feeling that will be difficult.

May be maybe not.
You stand on solid ground for a different unit.
Please let us know how Sears handles it.

At least you didn't get it from best buy.

Has anyone else had these problems or have any suggestions as to a
fix???

Richard Sherman

Hi,

If the door is opened while the oven is operating,
the display still
indicates that the unit is cooking, the fan still runs, the timer
continues to count down, and the light remains on - - in short, it
appears in all respects that the oven is still
microwaving, except that
the turntable stops. Closing the door starts the
turntable again.

Second, when the microwave finishes its cycle, it turns off, beeps,

and displays the message "End" on the panel --
just as it should.
However, opening the door and removing the food, then closing the
door
does not reset the program -- the "End" message is still displayed
and
the reminder tones sound every minute until you
press the "Cancel"
button. The manual clearly indicates that simply
opening and closing
the door should reset the program

Kinda sounds like the door switchs or door catches are out of alignment
as opening and closing the door should prevent things from happening
and reset to the off position when the cooking is done.

jeff.

Hi,

If the door is opened while the oven is operating,
the display still
indicates that the unit is cooking, the fan still runs, the timer
continues to count down, and the light remains on - - in short, it
appears in all respects that the oven is still
microwaving, except that
the turntable stops. Closing the door starts the
turntable again.

Second, when the microwave finishes its cycle, it turns off, beeps,

and displays the message "End" on the panel --
just as it should.
However, opening the door and removing the food, then closing the
door
does not reset the program -- the "End" message is still displayed
and
the reminder tones sound every minute until you
press the "Cancel"
button. The manual clearly indicates that simply
opening and closing
the door should reset the program

Kinda sounds like the door switchs or door catches are out of alignment
as opening and closing the door should prevent things from happening
and reset to the off position when the cooking is done.

jeff.
Appliance Repair Aid
http://www.applianceaid.com/

Travis --

Thanks for the feedback. However, on the problem of not cancelling
at the end of the cycle when the door is opened, you should call
Kitchenaid. Three different reps have assured me that the
documentation is correct, and that opening the door should reset the
program. In short, we apparently share this problem, even if you don't
have the other one.

I just had a service call today from Sears and after a 3-way
conversation between the service man, his tech advisor at Sears, and a
tech advisor at Kitchenaid, the current thinking is that it may be a
problem with the house circuit -- perhaps a "floating ground" or
reversed polarity. I have agreed to have an electrician check this
out, provided that Sears will agree to pay the cost if it turns out not
to be the problem. We shall see. I'll keep you posted.

Richard

Richard wrote:
Thanks for the feedback. However, on the problem of not
cancelling at the end of the cycle when the door is opened, you
should call Kitchenaid. Three different reps have assured me that
the documentation is correct, and that opening the door should reset
the program. In short, we apparently share this problem, even if you
don't have the other one.

Thanks for the comments. FYI, I have a different (stand alone)
Kitchenaid mw/convection model that is about five years old. Just
pulled the "Use and Care Guide" and it doesn't have the same wording as
your dual-oven model. According to my instruction book you press Cancel
"to erase an incorrect command, cancel a program during cooking, or to
clear the Display". It doesn't say that the display is cleared
automatically by opening the door. Maybe they added this functionality
(or the documenation for it grin) in a later release.

PROBLEMS FIXED!!!

Sometimes what seems complicated is actually very simple. We had an
electrician check the oven circuit yesterday and in very short order he
found a faulty grounding problem inside the service panel. A simple
fix and both the problems I described went away --- opening the mw door
during the cooking cylcle completely shuts down the unit, and closing
the door and pressing "start" again resumes the program where it left
off. The other problem is also gone -- removing food at the end of the
cycle resets the display simply by closing the door.

Although I have been very happy with Sears service in most ways, it
seems to me this whole saga might have been avoided had they checked
the ground at the junction box where the oven is wired into the circuit
as one of the *first* trouble shooting steps. They would have
discovered that the ground was faulty, and had me hire an electrician
to fix that problem at my own expense. Of course, it was easy to
assume the circuit must be ok since a previous wall oven combo had been
working just fine for 12 years......

Anyway, thanks to all of you who gave me advice. I hope my experience
can help you in the future.

Richard

Richard wrote:
PROBLEMS FIXED!!!

Great...and what a story! I never would have thought that a bad ground
(more likely, a bad neutral) would have caused the symptoms you
described. But now that we have the 'rest of the story' I can see how
that would happen.

Thanks for the follow up.