Telephone line repair suggestions
 

Hello All:

Our telephone line is giving us some trouble. It has a loud buzz, or hum, and
our internet dial up connection performance has degraded.

I took a phone out to our 'network box', and plugged it in. No hum, or buzz. I
reconnected the network box, and took a cordless phone back out with me. It
seems that I can reduce the hum by touching wires that are connected to other
phone numbers (at one time this house had FOUR phone numbers). I am not sure of
this is a clue, or not.

The phone company wants $85 to come out and troubleshoot, that's TROUBLESHOOT,
not repair. They have this long speal that they may not be able to make the
repair, and it will still be $85 hour. I'd gladly pay the $85 an hour IF they
would repair the problem.

So, any suggestions on what to look for, how to troubleshoot, or even a third
party repair person would be helpful.

Thanks for any advice. Have a nice day,

Bill

Disconnect all phones and modems except one and see if the problem can be
eliminated that way by narrowing down to a bad phone or modem. If that
doesn't work, do the same at another connection box in the house. Maybe you
can narrow it down to a bad connection box. If that doesn't work I would
try to replace the first wire coming into the house.


"Billccm" wrote in message
...
Hello All:

Our telephone line is giving us some trouble. It has a loud buzz, or hum,
and
our internet dial up connection performance has degraded.

I took a phone out to our 'network box', and plugged it in. No hum, or
buzz. I
reconnected the network box, and took a cordless phone back out with me.
It
seems that I can reduce the hum by touching wires that are connected to
other
phone numbers (at one time this house had FOUR phone numbers). I am not
sure of
this is a clue, or not.

The phone company wants $85 to come out and troubleshoot, that's
TROUBLESHOOT,
not repair. They have this long speal that they may not be able to make
the
repair, and it will still be $85 hour. I'd gladly pay the $85 an hour IF
they
would repair the problem.

So, any suggestions on what to look for, how to troubleshoot, or even a
third
party repair person would be helpful.

Thanks for any advice. Have a nice day,

Bill

Find ONE phone that you are sure is "good". NOT a cordless.

Unplug ALL other phones, especially CORDLESS phones AND computers and TV
boxes from your phone system, so nothing is connnected.

Take that phone to the interface box and try it there.

OK? Work your way thru the house and check each outlet for a 'good'
dialtone.

Still OK, take the next phone and plug it in.. one item at a time-reconnect
and see how that goes.


"Billccm" wrote in message
...
Hello All:

Our telephone line is giving us some trouble. It has a loud buzz, or hum,
and
our internet dial up connection performance has degraded.

In article ,
(Billccm) wrote:

Hello All:

Our telephone line is giving us some trouble. It has a loud buzz, or hum, and
our internet dial up connection performance has degraded.

I took a phone out to our 'network box', and plugged it in. No hum, or buzz.
I
reconnected the network box, and took a cordless phone back out with me. It
seems that I can reduce the hum by touching wires that are connected to other
phone numbers (at one time this house had FOUR phone numbers). I am not sure
of
this is a clue, or not.

The phone company wants $85 to come out and troubleshoot, that's
TROUBLESHOOT,
not repair. They have this long speal that they may not be able to make the
repair, and it will still be $85 hour. I'd gladly pay the $85 an hour IF they
would repair the problem.

So, any suggestions on what to look for, how to troubleshoot, or even a third
party repair person would be helpful.

Thanks for any advice. Have a nice day,

Bill

I'd try disconnecting the un-used lines one at a time at the network box
and see if the problem goes away. First make a diagram so you can put
everything back if necessary.

Do you have a phone extension cord up tight against some 'noise'
producing device by any chance? Any new phone equipment or wiring in the
house? Have you moved anything that might have pinched a phone extension
cord?

Just a couple of ideas...

Good Luck

Erik

Erik

One of the two wires is a ground. If the ground is open, then the line is
more sensetive to AC noise from the house power.

Check also for loose connections.

I had an AC hum one time when a phone wire was too close to an electrical
appliance.

--

Christopher A. Young
Learn more about Jesus
www.lds.org
www.mormons.com


"Billccm" wrote in message
...
Hello All:

Our telephone line is giving us some trouble. It has a loud buzz, or hum,
and
our internet dial up connection performance has degraded.

I took a phone out to our 'network box', and plugged it in. No hum, or buzz.
I
reconnected the network box, and took a cordless phone back out with me. It
seems that I can reduce the hum by touching wires that are connected to
other
phone numbers (at one time this house had FOUR phone numbers). I am not sure
of
this is a clue, or not.

The phone company wants $85 to come out and troubleshoot, that's
TROUBLESHOOT,
not repair. They have this long speal that they may not be able to make the
repair, and it will still be $85 hour. I'd gladly pay the $85 an hour IF
they
would repair the problem.

So, any suggestions on what to look for, how to troubleshoot, or even a
third
party repair person would be helpful.

Thanks for any advice. Have a nice day,

Bill

"Billccm" wrote in message
...
| Hello All:
|
| Our telephone line is giving us some trouble. It has a loud buzz, or hum,
and
| our internet dial up connection performance has degraded.
snip
| So, any suggestions on what to look for, how to troubleshoot, or even a
third
| party repair person would be helpful.
|
| Thanks for any advice. Have a nice day,
|
| Bill

Back in my dial-up days I had a problem with our internet connection also.
The cause turned out to be our water meter that was tied into the phone line
to dial in meter readings. A new meter solved the problem. Seems it was a
common problem and a well kept secret of our local water department. After
that I ran a wire straight from the phone box to the puter with nothing else
on the line and greatly improved the performance of our internet connection.

Billccm ) writes:

Our telephone line is giving us some trouble. It has a loud buzz, or hum, and
our internet dial up connection performance has degraded.

I took a phone out to our 'network box', and plugged it in. No hum, or buzz. I
reconnected the network box, and took a cordless phone back out with me. It
seems that I can reduce the hum by touching wires that are connected to other
phone numbers (at one time this house had FOUR phone numbers). I am not sure of
this is a clue, or not.

The phone company wants $85 to come out and troubleshoot, that's TROUBLESHOOT,
not repair. They have this long speal that they may not be able to make the
repair, and it will still be $85 hour. I'd gladly pay the $85 an hour IF they
would repair the problem.

So, any suggestions on what to look for, how to troubleshoot, or even a third
party repair person would be helpful.

Thanks for any advice. Have a nice day,

Bill

The hum is likely being picked up from an electrical source inside the
house, near a phone line. Make sure the inside lines are not running too
close to the electrical wiring. Try unplugging suspect appliances. I
suppose you could even turn off the house fuses to see if it fixes the
problem, if you don't mind resetting all your electronic clocks. Moving
the appliance or phone line could save you $85.


--
"For it is only of the new one grows tired. Of the old one never tires."
-- Kierkegaard, _Repetition_

James Owens, Ottawa, Canada

Thanks to a number of BellSouth folks (employees and customers), there exist
a great deal of inside wiring information at:
http://www.dslreports.com/faq/7144.

"Billccm" wrote in message
...
Hello All:

Our telephone line is giving us some trouble. It has a loud buzz, or hum,
and
our internet dial up connection performance has degraded.

I took a phone out to our 'network box', and plugged it in. No hum, or
buzz. I
reconnected the network box, and took a cordless phone back out with me.
It
seems that I can reduce the hum by touching wires that are connected to
other
phone numbers (at one time this house had FOUR phone numbers). I am not
sure of
this is a clue, or not.

The phone company wants $85 to come out and troubleshoot, that's
TROUBLESHOOT,
not repair. They have this long speal that they may not be able to make
the
repair, and it will still be $85 hour. I'd gladly pay the $85 an hour IF
they
would repair the problem.

So, any suggestions on what to look for, how to troubleshoot, or even a
third
party repair person would be helpful.

Thanks for any advice. Have a nice day,

Bill

From: billc

Our telephone line is giving us some trouble. It has a loud buzz, or hum, and
our internet dial up connection performance has degraded.

sounds like you need a filter on the line or a new line.

my phone co offers inside wire maintenance for $3 per month
maybe yours does too.... order it & call for service after its fixed cancel
it.

"Billccm" wrote in message
...
Hello All:

Our telephone line is giving us some trouble. It has a loud buzz, or hum,
and
our internet dial up connection performance has degraded.

I took a phone out to our 'network box', and plugged it in. No hum, or
buzz. I
reconnected the network box, and took a cordless phone back out with me.
It
seems that I can reduce the hum by touching wires that are connected to
other
phone numbers (at one time this house had FOUR phone numbers). I am not
sure of
this is a clue, or not.

The phone company wants $85 to come out and troubleshoot, that's
TROUBLESHOOT,
not repair. They have this long speal that they may not be able to make
the
repair, and it will still be $85 hour. I'd gladly pay the $85 an hour IF
they
would repair the problem.

So, any suggestions on what to look for, how to troubleshoot, or even a
third
party repair person would be helpful.

Thanks for any advice. Have a nice day,

Bill

The only comment that I have is that if you touch the wires and it goes away.
Sounds like you might have a grounding problem.
I know that my house has a phone wire that is connected to the water pipe in my
crawl space.
Just my two cents worth.


Remove NoSpam to reply, Thanks

Well, to make a long story short, the telephone company (QWEST) repairman found
a bad ground on a transfromer three miles away. It took him four hours to find
the problem. No charge for the repair!

Thanks for the replies.

Bill

"Billccm" wrote in message
...
Well, to make a long story short, the telephone company (QWEST) repairman
found
a bad ground on a transfromer three miles away. It took him four hours to
find
the problem. No charge for the repair!

Thanks for the replies.

Bill

That was my next suggestion. LOL