We purchased this unit used. It worked before we took it out of the home. Rode
it up and down. The mistake we made was that we did not remove the seat. It
was at the bottom when we took the rails apart and loaded it into the truck in
2 pieces. All I have read says that you remove the chair at the top of the
rail. We did not receive a hand crank. We have now hooked the power back up.
The chair and rail have power sitting on the floor upright on the brackets.
The chair of course is sitting at an angle because the rail isn't going up the
stairs. We cannot get the chair to move on the track...not sure why but it
won't move. The other question we have is can the seat be reversed to operate
on the other side of the stairs. It will work on the left side, but would be
best on the right side. Any HELP appreciated!

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for full context, visit https://www.homeownershub.com/mainte...t-1211993-.htm

In alt.home.repair, on Thu, 19 Mar 2020 03:14:02 +0000, Mark Walters
m wrote:

We purchased this unit used. It worked before we took it out of the home. Rode
it up and down. The mistake we made was that we did not remove the seat. It
was at the bottom when we took the rails apart and loaded it into the truck in
2 pieces. All I have read says that you remove the chair at the top of the
rail. We did not receive a hand crank. We have now hooked the power back up.
The chair and rail have power sitting on the floor upright on the brackets.
The chair of course is sitting at an angle because the rail isn't going up the
stairs. We cannot get the chair to move on the track...not sure why but it
won't move. The other question we have is can the seat be reversed to operate
on the other side of the stairs. It will work on the left side, but would be
best on the right side. Any HELP appreciated!

Have you talked to Stannah siena? You can probably buy a crank too.



https://dealers.stannah-stairlifts.c...-pom-block-136
telefono stannah
5085204051 I don't know what country this is, but you can track it
down. The webpage is in English but when I copied the phone number
"telefono" came along. That's Spanish and maybe some other languages.

https://www.stannah-stairlifts.com/s...stannah-siena/
Click on contact us and they have customer support, technical
assistence, find a dealer, and contact us. Even though you bought it
second hand, I would expect them to be eager to help.

https://www.stannah-stairlifts.com/t...al-assistance/ A USA webpage
with the same number, 5085204051, but nothing in Spanish. It says it's
toll free. I never heard of a toll-free 508 number, so I'd call with
something with free long distance.

Call now, toll-free!

In alt.home.repair, on Thu, 19 Mar 2020 03:14:02 +0000, Mark Walters
m wrote:

We purchased this unit used. It worked before we took it out of the home. Rode
it up and down. The mistake we made was that we did not remove the seat. It
was at the bottom when we took the rails apart and loaded it into the truck in
2 pieces. All I have read says that you remove the chair at the top of the

Despite that being the best method for some reason, that doesn't mean
it's "the mistake you made", that is, the cause of your problem I'm
looking at the last url I sent you and there are a lot of safetly
switched to keep it from mving when it sholdn't.

Read the last page I gave you.

They'll probably give free advice on the phone and if they have to come
out, most warrantees are not transferable, and it probably had expired
anyhow.

Off-topic: What is a hinged rail? "If you have a hinged rail make sure
the rail is fully lowered and locked in position." This sounds like a
draw-bridge, for a really busy stairway. Huh?


rail. We did not receive a hand crank. We have now hooked the power back up.
The chair and rail have power sitting on the floor upright on the brackets.
The chair of course is sitting at an angle because the rail isn't going up the
stairs. We cannot get the chair to move on the track...not sure why but it
won't move. The other question we have is can the seat be reversed to operate
on the other side of the stairs. It will work on the left side, but would be
best on the right side. Any HELP appreciated!

On Thu, 19 Mar 2020 03:14:02 +0000, Mark Walters
m wrote:

We purchased this unit used. It worked before we took it out of the home. Rode
it up and down. The mistake we made was that we did not remove the seat. It
was at the bottom when we took the rails apart and loaded it into the truck in
2 pieces. All I have read says that you remove the chair at the top of the
rail. We did not receive a hand crank. We have now hooked the power back up.
The chair and rail have power sitting on the floor upright on the brackets.
The chair of course is sitting at an angle because the rail isn't going up the
stairs. We cannot get the chair to move on the track...not sure why but it
won't move. The other question we have is can the seat be reversed to operate
on the other side of the stairs. It will work on the left side, but would be
best on the right side. Any HELP appreciated!
Safety switch shutting it off because it's not at the right angle??