Amazon return follow up
 

There was a recent thread asking about returns to Amazon. Had my first
experience with an item I bought a week ago. It broke, so I decided to
return it. Talk about easy.

8:30 PM went on line and set up the return
8:45 PM printed out the label
11:00 AM Packed up the product in the same box
11:45 AM Dropped package at a local UPS store. in and out in seconds
2:45 PM Received a text and email telling me the refund has been issued

This is my first return in 15 years but it was an easy experience. Oh,
I'm also watching some of the TV shows I get with Prime. Amazon works
for me.

Amazon return follow up
 

On Tue, 21 Mar 2017 16:02:11 -0400, Ed Pawlowski wrote:

There was a recent thread asking about returns to Amazon. Had my first
experience with an item I bought a week ago. It broke, so I decided to
return it. Talk about easy.

8:30 PM went on line and set up the return
8:45 PM printed out the label
11:00 AM Packed up the product in the same box
11:45 AM Dropped package at a local UPS store. in and out in seconds
2:45 PM Received a text and email telling me the refund has been issued

This is my first return in 15 years but it was an easy experience. Oh,
I'm also watching some of the TV shows I get with Prime. Amazon works
for me.

I'm happy for you Ed. I bought a computer for my wife this month.
Basically DOA. Went to Best Buy as they service that brand. It was
free. Two visits and still a nightmare. The HDD drive image must be
corrupted. No love. Went and bought the wife another locally. Bang.
Up, running Win 10 in a few minutes and she is happy. Trying to
return the first one has been a fit when dealing with folks that can't
speak English (my brides first experience). The box ships out in the
next day or so with the RMA#.

I've always built my own computers before.

Amazon return follow up
 

On Tue, 21 Mar 2017 16:55:00 -0700, Oren wrote in


Basically DOA. Went to Best Buy as they service that brand

What brand was that?
--
Web based forums are like subscribing to 10 different newspapers
and having to visit 10 different news stands to pickup each one.
Email list-server groups and USENET are like having all of those
newspapers delivered to your door every morning.

Amazon return follow up
 

On Tue, 21 Mar 2017 16:02:11 -0400, Ed Pawlowski wrote
in

This is my first return in 15 years but it was an easy experience. Oh,
I'm also watching some of the TV shows I get with Prime. Amazon works
for me.

Thanks for updating us. Good for Amazon. No wonder the bricks and
mortar folks are getting clobbered. They can't keep up with the
selection and convenience that Amazon offers.
--
Web based forums are like subscribing to 10 different newspapers
and having to visit 10 different news stands to pickup each one.
Email list-server groups and USENET are like having all of those
newspapers delivered to your door every morning.

Amazon return follow up
 

On Tue, 21 Mar 2017 16:55:00 -0700, Oren wrote:

On Tue, 21 Mar 2017 16:02:11 -0400, Ed Pawlowski wrote:

There was a recent thread asking about returns to Amazon. Had my first
experience with an item I bought a week ago. It broke, so I decided to
return it. Talk about easy.

8:30 PM went on line and set up the return
8:45 PM printed out the label
11:00 AM Packed up the product in the same box
11:45 AM Dropped package at a local UPS store. in and out in seconds
2:45 PM Received a text and email telling me the refund has been issued

Wow. Was there an amazon agent sitting at the UPS store?

This is my first return in 15 years but it was an easy experience. Oh,
I'm also watching some of the TV shows I get with Prime. Amazon works
for me.

I'm happy for you Ed. I bought a computer for my wife this month.
Basically DOA. Went to Best Buy as they service that brand. It was
free. Two visits and still a nightmare. The HDD drive image must be
corrupted. No love. Went and bought the wife another locally. Bang.
Up, running Win 10 in a few minutes and she is happy. Trying to
return the first one has been a fit when dealing with folks that can't
speak English (my brides first experience). The box ships out in the
next day or so with the RMA#.

I've always built my own computers before.

That's no guarantee. I had a mobo that wouldn't commicate with the
floppy drive. Added an i/o board but didn't like it that I had to do
that.

Amazon return follow up
 

On Wednesday, March 22, 2017 at 3:54:16 AM UTC-4, Micky wrote:
On Tue, 21 Mar 2017 16:55:00 -0700, Oren wrote:

On Tue, 21 Mar 2017 16:02:11 -0400, Ed Pawlowski wrote:

There was a recent thread asking about returns to Amazon. Had my first
experience with an item I bought a week ago. It broke, so I decided to
return it. Talk about easy.

8:30 PM went on line and set up the return
8:45 PM printed out the label
11:00 AM Packed up the product in the same box
11:45 AM Dropped package at a local UPS store. in and out in seconds
2:45 PM Received a text and email telling me the refund has been issued

Wow. Was there an amazon agent sitting at the UPS store?

Amazon issues the refund regardless of when you ship the return.
He would have gotten the refund at the exact same time if he'd
waited until the next day to ship it.

Cindy Hamilton

Amazon return follow up
 

There was a recent thread asking about returns to Amazon. Had my first
experience with an item I bought a week ago. It broke, so I decided to
return it. Talk about easy.

8:30 PM went on line and set up the return
8:45 PM printed out the label
11:00 AM Packed up the product in the same box
11:45 AM Dropped package at a local UPS store. in and out in seconds
2:45 PM Received a text and email telling me the refund has been issued

This is my first return in 15 years but it was an easy experience. Oh,
I'm also watching some of the TV shows I get with Prime. Amazon works
for me.

I bought an electrical tool on Amazon. It had a one year factory warranty. It broke after 10 months with very little use on it. I called the factory and they said to return it to the place that I bought it from. I called up Amazon and told them. They took it back, no hassle.

Amazon return follow up
 

On Wednesday, March 22, 2017 at 6:45:23 AM UTC-4, Cindy Hamilton wrote:
On Wednesday, March 22, 2017 at 3:54:16 AM UTC-4, Micky wrote:
On Tue, 21 Mar 2017 16:55:00 -0700, Oren wrote:

On Tue, 21 Mar 2017 16:02:11 -0400, Ed Pawlowski wrote:

There was a recent thread asking about returns to Amazon. Had my first
experience with an item I bought a week ago. It broke, so I decided to
return it. Talk about easy.

8:30 PM went on line and set up the return
8:45 PM printed out the label
11:00 AM Packed up the product in the same box
11:45 AM Dropped package at a local UPS store. in and out in seconds
2:45 PM Received a text and email telling me the refund has been issued

Wow. Was there an amazon agent sitting at the UPS store?

Amazon issues the refund regardless of when you ship the return.
He would have gotten the refund at the exact same time if he'd
waited until the next day to ship it.

Cindy Hamilton

I'm not saying you're wrong, just passing along my experience. Amazon issued the refunds
once the item was dropped off and the tracking number has been scanned by the shipper.

One example: I had a large package that I wanted picked up. UPS tried 3 times during
business hours when no one was home. 2 days later I took the package to a UPS store.
The refund email arrived within an hour of my dropping the package off.

Another: I dropped a small package in a UPS box that gets picked up at the end of the
business day. Sometime that evening I got the refund email.

Why would they issue the refund before there was any indication that the buyer had
actually returned (shipped) the item?

Amazon return follow up
 

On 03/22/2017 01:54 AM, Micky wrote:
On Tue, 21 Mar 2017 16:55:00 -0700, Oren wrote:

On Tue, 21 Mar 2017 16:02:11 -0400, Ed Pawlowski wrote:

There was a recent thread asking about returns to Amazon. Had my first
experience with an item I bought a week ago. It broke, so I decided to
return it. Talk about easy.

8:30 PM went on line and set up the return
8:45 PM printed out the label
11:00 AM Packed up the product in the same box
11:45 AM Dropped package at a local UPS store. in and out in seconds
2:45 PM Received a text and email telling me the refund has been issued
Wow. Was there an amazon agent sitting at the UPS store?


In effect. The parcel gets checked in, Amazon gets notified. The USPS
can offer a similar service. A few years back the USPS expedited Netflix
mailers. When that got shut down after another video service complained,
Netflix went to Plan B. When the return DVD mailer is scanned in,
Netflix is notified. In other words, as soon as the DVD hits the PO,
Netflix knows it is coming back and sends another DVD without waiting 3
days for it to physically arrive.

Amazon return follow up
 

On Wednesday, March 22, 2017 at 6:57:01 AM UTC-4, DerbyDad03 wrote:
On Wednesday, March 22, 2017 at 6:45:23 AM UTC-4, Cindy Hamilton wrote:
On Wednesday, March 22, 2017 at 3:54:16 AM UTC-4, Micky wrote:
On Tue, 21 Mar 2017 16:55:00 -0700, Oren wrote:

On Tue, 21 Mar 2017 16:02:11 -0400, Ed Pawlowski wrote:

There was a recent thread asking about returns to Amazon. Had my first
experience with an item I bought a week ago. It broke, so I decided to
return it. Talk about easy.

8:30 PM went on line and set up the return
8:45 PM printed out the label
11:00 AM Packed up the product in the same box
11:45 AM Dropped package at a local UPS store. in and out in seconds
2:45 PM Received a text and email telling me the refund has been issued

Wow. Was there an amazon agent sitting at the UPS store?

Amazon issues the refund regardless of when you ship the return.
He would have gotten the refund at the exact same time if he'd
waited until the next day to ship it.

Cindy Hamilton

I'm not saying you're wrong, just passing along my experience. Amazon issued the refunds
once the item was dropped off and the tracking number has been scanned by the shipper.

One example: I had a large package that I wanted picked up. UPS tried 3 times during
business hours when no one was home. 2 days later I took the package to a UPS store.
The refund email arrived within an hour of my dropping the package off.

Another: I dropped a small package in a UPS box that gets picked up at the end of the
business day. Sometime that evening I got the refund email.

Why would they issue the refund before there was any indication that the buyer had
actually returned (shipped) the item?

To be accommodating. I'm pretty sure I at least once had the refund
hit before I shipped the item back. After all, they've got my
credit card number on file; they can always reverse the refund.

Cindy Hamilton

Amazon return follow up
 

On 03/22/2017 04:50 AM, John G wrote:

There was a recent thread asking about returns to Amazon. Had my first
experience with an item I bought a week ago. It broke, so I decided to
return it. Talk about easy.

8:30 PM went on line and set up the return
8:45 PM printed out the label
11:00 AM Packed up the product in the same box
11:45 AM Dropped package at a local UPS store. in and out in seconds
2:45 PM Received a text and email telling me the refund has been issued

This is my first return in 15 years but it was an easy experience. Oh,
I'm also watching some of the TV shows I get with Prime. Amazon works
for me.

I bought an electrical tool on Amazon. It had a one year factory warranty. It broke after 10 months with very little use on it. I called the factory and they said to return it to the place that I bought it from. I called up Amazon and told them. They took it back, no hassle.


I bought several Photon microlights. One was an obvious Chinese
knockoff. I emailed and they refunded the price, no need to send the
item back. Even better, the reseller got kicked out. Amazon is
aggressive in getting rid of third party suppliers that try to sneak
knockoffs in.

Amazon return follow up
 

On 03/22/2017 05:45 AM, Cindy Hamilton wrote:

[snip]

Amazon issues the refund regardless of when you ship the return.
He would have gotten the refund at the exact same time if he'd
waited until the next day to ship it.

Cindy Hamilton


That happened to me. I returned a defective power bank, and got the
refund (as Amazon gift card) the same day. They couldn't have gotten the
package yet.

BTW, most of the stuff I get from Amazon is sent USPS (or other carrier
transferred to USPS). The power banks could only be UPS. I can get to a
UPS drop box easier than to the Post Office.

--
Mark Lloyd
http://notstupid.us/

"If reason don't 'splain it, disdain it!"

Amazon return follow up
 

On Wed, 22 Mar 2017 01:27:18 -0500, CRNG
wrote:

On Tue, 21 Mar 2017 16:55:00 -0700, Oren wrote in


Basically DOA. Went to Best Buy as they service that brand

What brand was that?

Lenova, model 300S. That is not that important as any delivered
computer can arrive DOA. I've seen with other brands. Lenova, if I'm
right builds my Motorola genius phone that works perfectly fine. I
guess I got a lemon. Once that starts you can count on Lemonade. I
went back to a trusted name, even though I didn't build the system.

--
"Dodgeball in Burkas" -- Greg Gutfeld

Amazon return follow up
 

On Wednesday, March 22, 2017 at 10:34:24 AM UTC-4, Mark Lloyd wrote:
On 03/22/2017 05:45 AM, Cindy Hamilton wrote:

[snip]

Amazon issues the refund regardless of when you ship the return.
He would have gotten the refund at the exact same time if he'd
waited until the next day to ship it.

Cindy Hamilton


That happened to me. I returned a defective power bank, and got the
refund (as Amazon gift card) the same day. They couldn't have gotten the
package yet.

But they could have gotten the scan info from the shipper.


BTW, most of the stuff I get from Amazon is sent USPS (or other carrier
transferred to USPS). The power banks could only be UPS. I can get to a
UPS drop box easier than to the Post Office.

Do you recall if they had time to pick up and scan the package before you got the refund?


--
Mark Lloyd
http://notstupid.us/

"If reason don't 'splain it, disdain it!"

Amazon return follow up
 

On Wednesday, March 22, 2017 at 9:27:39 AM UTC-4, Cindy Hamilton wrote:
On Wednesday, March 22, 2017 at 6:57:01 AM UTC-4, DerbyDad03 wrote:
On Wednesday, March 22, 2017 at 6:45:23 AM UTC-4, Cindy Hamilton wrote:
On Wednesday, March 22, 2017 at 3:54:16 AM UTC-4, Micky wrote:
On Tue, 21 Mar 2017 16:55:00 -0700, Oren wrote:

On Tue, 21 Mar 2017 16:02:11 -0400, Ed Pawlowski wrote:

There was a recent thread asking about returns to Amazon. Had my first
experience with an item I bought a week ago. It broke, so I decided to
return it. Talk about easy.

8:30 PM went on line and set up the return
8:45 PM printed out the label
11:00 AM Packed up the product in the same box
11:45 AM Dropped package at a local UPS store. in and out in seconds
2:45 PM Received a text and email telling me the refund has been issued

Wow. Was there an amazon agent sitting at the UPS store?

Amazon issues the refund regardless of when you ship the return.
He would have gotten the refund at the exact same time if he'd
waited until the next day to ship it.

Cindy Hamilton

I'm not saying you're wrong, just passing along my experience. Amazon issued the refunds
once the item was dropped off and the tracking number has been scanned by the shipper.

One example: I had a large package that I wanted picked up. UPS tried 3 times during
business hours when no one was home. 2 days later I took the package to a UPS store.
The refund email arrived within an hour of my dropping the package off.

Another: I dropped a small package in a UPS box that gets picked up at the end of the
business day. Sometime that evening I got the refund email.

Why would they issue the refund before there was any indication that the buyer had
actually returned (shipped) the item?

To be accommodating. I'm pretty sure I at least once had the refund
hit before I shipped the item back. After all, they've got my
credit card number on file; they can always reverse the refund.

Cindy Hamilton

FWIW, they can't *always* reverse the refund. Credit Cards expire, get cancelled, hit
their limit. They have no way of knowing that they will be able to charge the card if
they don't get the item back after X days.

Again, I'm not saying it didn't/doesn't happen as you describe, just that it's not what
I've experienced.

Amazon return follow up
 

On Thu, 23 Mar 2017 04:08:52 -0700 (PDT), DerbyDad03
wrote:

On Wednesday, March 22, 2017 at 10:34:24 AM UTC-4, Mark Lloyd wrote:
On 03/22/2017 05:45 AM, Cindy Hamilton wrote:

[snip]

Amazon issues the refund regardless of when you ship the return.
He would have gotten the refund at the exact same time if he'd
waited until the next day to ship it.

Cindy Hamilton


That happened to me. I returned a defective power bank, and got the
refund (as Amazon gift card) the same day. They couldn't have gotten the
package yet.

But they could have gotten the scan info from the shipper.


BTW, most of the stuff I get from Amazon is sent USPS (or other carrier
transferred to USPS). The power banks could only be UPS. I can get to a
UPS drop box easier than to the Post Office.

Do you recall if they had time to pick up and scan the package before you got the refund?


--
Mark Lloyd
http://notstupid.us/

"If reason don't 'splain it, disdain it!"

The defective and return rate is so high they don't question. I've
had defective stuff off ebay and they just tell me to scrap it and
give me my refund or ship me a new one. Not worth the shipping to
return it.

Amazon return follow up
 

On 3/23/2017 7:16 AM, DerbyDad03 wrote:


FWIW, they can't *always* reverse the refund. Credit Cards expire, get cancelled, hit
their limit. They have no way of knowing that they will be able to charge the card if
they don't get the item back after X days.


I did get with the notice of refund that it would be reversed if item
not received by a certain date. It was at least 2+ weeks. For reasons
you cite, they may not get it but they will certainly try.

Amazon return follow up
 

On 03/23/2017 06:08 AM, DerbyDad03 wrote:

[snip]

Do you recall if they had time to pick up and scan the package before you got the refund?

I left it in a dropbox. Pickup was scheduled later that day. The refund
came the next day.

[snip]

--
Mark Lloyd
http://notstupid.us/

"WARNING: Giving up religion now greatly increases humanity's chances
for survival."

Amazon return follow up
 

On 03/23/2017 07:18 AM, wrote:

[snip]

The defective and return rate is so high they don't question. I've
had defective stuff off ebay and they just tell me to scrap it and
give me my refund or ship me a new one. Not worth the shipping to
return it.


That happened with the photo printer I ordered in December.

--
Mark Lloyd
http://notstupid.us/

"WARNING: Giving up religion now greatly increases humanity's chances
for survival."