OT - Props to Best Buy (Return Policy)
 

Just giving credit where credit is due...

I wanted to buy a MacBook Pro as a graduation gift for my daughter. It was
on-sale at Best Buy a few weeks ago so I called and asked about their return
policy. I am pretty sure that I know exactly which model she wants, but I
don't want to make a $1300 mistake and be stuck with the wrong model.

When he told me that the return policy was 15 days, I mentioned that it was
on sale for just that week, but her graduation wasn't for another 20+ days.
He said that if I buy it for the sale price, wait a week or so, then ask nicely
at the store, they just might allow me to return it and then buy it right
back - for the same sale price. This would extend the return period past the
graduation date. He couldn't out-right promise me that they would do it, but
he said that the stores do have some leeway regarding returns, "if you
know what I mean."

Lo and behold, it worked! The customer service clerk let me return it and buy
it back at the same price. He coded it as an "exchange" so I can return it after the graduation just in case I bought the wrong model.

I'm a satisfied customer. Way to go Best Buy!

OT - Props to Best Buy (Return Policy)
 

On Mon, 16 May 2016 13:01:56 -0700 (PDT), DerbyDad03
wrote:

Just giving credit where credit is due...

I wanted to buy a MacBook Pro as a graduation gift for my daughter. It was
on-sale at Best Buy a few weeks ago so I called and asked about their return
policy. I am pretty sure that I know exactly which model she wants, but I
don't want to make a $1300 mistake and be stuck with the wrong model.

When he told me that the return policy was 15 days, I mentioned that it was
on sale for just that week, but her graduation wasn't for another 20+ days.
He said that if I buy it for the sale price, wait a week or so, then ask nicely
at the store, they just might allow me to return it and then buy it right
back - for the same sale price. This would extend the return period past the
graduation date. He couldn't out-right promise me that they would do it, but
he said that the stores do have some leeway regarding returns, "if you
know what I mean."

Lo and behold, it worked! The customer service clerk let me return it and buy
it back at the same price. He coded it as an "exchange" so I can return it after the graduation just in case I bought the wrong model.

I'm a satisfied customer. Way to go Best Buy!


See. You can beat city hall :-\

OT - Props to Best Buy (Return Policy)
 

On Tuesday, May 17, 2016 at 1:04:41 PM UTC-4, Oren wrote:
On Mon, 16 May 2016 13:01:56 -0700 (PDT), DerbyDad03
wrote:

Just giving credit where credit is due...

I wanted to buy a MacBook Pro as a graduation gift for my daughter. It was
on-sale at Best Buy a few weeks ago so I called and asked about their return
policy. I am pretty sure that I know exactly which model she wants, but I
don't want to make a $1300 mistake and be stuck with the wrong model.

When he told me that the return policy was 15 days, I mentioned that it was
on sale for just that week, but her graduation wasn't for another 20+ days.
He said that if I buy it for the sale price, wait a week or so, then ask nicely
at the store, they just might allow me to return it and then buy it right
back - for the same sale price. This would extend the return period past the
graduation date. He couldn't out-right promise me that they would do it, but
he said that the stores do have some leeway regarding returns, "if you
know what I mean."

Lo and behold, it worked! The customer service clerk let me return it and buy
it back at the same price. He coded it as an "exchange" so I can return it after the graduation just in case I bought the wrong model.

I'm a satisfied customer. Way to go Best Buy!


See. You can beat city hall :-\

It's sort of a sad but funny coincidence that I posted about a good Best Buy
experience a day before Greg posted about how they screwed him.

I lean towards attributing the difference to a face-to-face interaction vs.
an anonymous on-line transaction. Human interaction vs. bits in a data stream.

I bought the MacBook on-line but "exchanged" it in person. I'm pretty sure
that if I had called Best Buy's on-line Customer Support they wouldn't have
done it. There is something to be said about looking a person in the eye,
explaining the situation and hoping that you've found an understanding person.

OT - Props to Best Buy (Return Policy)
 

On Tue, 17 May 2016 10:29:45 -0700 (PDT), DerbyDad03
wrote:

On Tuesday, May 17, 2016 at 1:04:41 PM UTC-4, Oren wrote:
On Mon, 16 May 2016 13:01:56 -0700 (PDT), DerbyDad03
wrote:

Just giving credit where credit is due...

I wanted to buy a MacBook Pro as a graduation gift for my daughter. It was
on-sale at Best Buy a few weeks ago so I called and asked about their return
policy. I am pretty sure that I know exactly which model she wants, but I
don't want to make a $1300 mistake and be stuck with the wrong model.

When he told me that the return policy was 15 days, I mentioned that it was
on sale for just that week, but her graduation wasn't for another 20+ days.
He said that if I buy it for the sale price, wait a week or so, then ask nicely
at the store, they just might allow me to return it and then buy it right
back - for the same sale price. This would extend the return period past the
graduation date. He couldn't out-right promise me that they would do it, but
he said that the stores do have some leeway regarding returns, "if you
know what I mean."

Lo and behold, it worked! The customer service clerk let me return it and buy
it back at the same price. He coded it as an "exchange" so I can return it after the graduation just in case I bought the wrong model.

I'm a satisfied customer. Way to go Best Buy!


See. You can beat city hall :-\

It's sort of a sad but funny coincidence that I posted about a good Best Buy
experience a day before Greg posted about how they screwed him.

I lean towards attributing the difference to a face-to-face interaction vs.
an anonymous on-line transaction. Human interaction vs. bits in a data stream.

I bought the MacBook on-line but "exchanged" it in person. I'm pretty sure
that if I had called Best Buy's on-line Customer Support they wouldn't have
done it. There is something to be said about looking a person in the eye,
explaining the situation and hoping that you've found an understanding person.

To be fair, they just "returned" an item for me that I did not want to
return so in the context of this thread, it may not have been so bad
;-)

They were polite about it.

OT - Props to Best Buy (Return Policy)
 

On Tuesday, May 17, 2016 at 3:26:01 PM UTC-4, wrote:
On Tue, 17 May 2016 10:29:45 -0700 (PDT), DerbyDad03
wrote:

On Tuesday, May 17, 2016 at 1:04:41 PM UTC-4, Oren wrote:
On Mon, 16 May 2016 13:01:56 -0700 (PDT), DerbyDad03
wrote:

Just giving credit where credit is due...

I wanted to buy a MacBook Pro as a graduation gift for my daughter. It was
on-sale at Best Buy a few weeks ago so I called and asked about their return
policy. I am pretty sure that I know exactly which model she wants, but I
don't want to make a $1300 mistake and be stuck with the wrong model.

When he told me that the return policy was 15 days, I mentioned that it was
on sale for just that week, but her graduation wasn't for another 20+ days.
He said that if I buy it for the sale price, wait a week or so, then ask nicely
at the store, they just might allow me to return it and then buy it right
back - for the same sale price. This would extend the return period past the
graduation date. He couldn't out-right promise me that they would do it, but
he said that the stores do have some leeway regarding returns, "if you
know what I mean."

Lo and behold, it worked! The customer service clerk let me return it and buy
it back at the same price. He coded it as an "exchange" so I can return it after the graduation just in case I bought the wrong model.

I'm a satisfied customer. Way to go Best Buy!


See. You can beat city hall :-\

It's sort of a sad but funny coincidence that I posted about a good Best Buy
experience a day before Greg posted about how they screwed him.

I lean towards attributing the difference to a face-to-face interaction vs.
an anonymous on-line transaction. Human interaction vs. bits in a data stream.

I bought the MacBook on-line but "exchanged" it in person. I'm pretty sure
that if I had called Best Buy's on-line Customer Support they wouldn't have
done it. There is something to be said about looking a person in the eye,
explaining the situation and hoping that you've found an understanding person.

To be fair, they just "returned" an item for me that I did not want to
return so in the context of this thread, it may not have been so bad
;-)

They were polite about it.

Still, it should have been *your* choice to return it, not theirs.

In addition, they didn't let you buy it back at the original price...or
*any* price for that matter. I like my situation better. ;-)