Whirlpool Duet Washing Machine Door Lock Issue
 

Ok...so I my whirlpool duet washer is driving me crazy! It will not unlock the door. What do you suggest?

Whirlpool Duet Washing Machine Door Lock Issue
 

On Dec 1, 11:26*pm, Tori Andrews wrote:
Ok...so I my whirlpool duet washer is driving me crazy! It will not unlock the door. What do you suggest?

1) Put it on the curb and buy a better brand.
2) Call Customer Service at the company to see if there is a product
recall/repair bulletin in force.
3) Take it to an appliance repair shop.
4) Check the installation for errors, off level, etc.
5) Use a commercial laundry service until the problem is resolved.

Joe

Whirlpool Duet Washing Machine Door Lock Issue
 

On Dec 2, 11:01*am, Joe wrote:
On Dec 1, 11:26*pm, Tori Andrews wrote:

Ok...so I my whirlpool duet washer is driving me crazy! It will not unlock the door. What do you suggest?

1) Put it on the curb and buy a better brand.
2) Call Customer Service at the company to see if there is a product
recall/repair bulletin in force.
3) Take it to an appliance repair shop.
4) Check the installation for errors, off level, etc.
5) Use a commercial laundry service until the problem is resolved.

Joe

You forgot, put an M-80 in the door area and blow it open, then go buy
top loader.

Whirlpool Duet Washing Machine Door Lock Issue
 

On 12/2/2011 12:26 AM, Tori Andrews wrote:
Ok...so I my whirlpool duet washer is driving me crazy! It will not unlock the door. What do you suggest?

Have you tried rebooting it?
(pull the plug from the receptacle for 30 seconds then plug it back in)

Whirlpool Duet Washing Machine Door Lock Issue
 

On Dec 2, 12:26*am, Tori Andrews wrote:
Ok...so I my whirlpool duet washer is driving me crazy! It will not unlock the door. What do you suggest?

My Frigidaire front loader did that to me...twice.

The first time it happened I unplugged the unit to reboot it but that
didn't solve the problem. I then ran through the diagnostics via the
front panel and when it got to the test which unlocked the door, it
unlocked it. The error code it eventually displayed was a generic
"door lock" error.

The problem stayed away for over a year.

The next time it happened even the diag couldn't unlock the door. I
ended up having to remove the top and reach down into the unit to
physically release the lock mechanism to unlock it. After that I
replaced either the lock mechanism or the solenoid that controls it. I
know I bought both but I don't remember which one fixed it.

The manual should explain how to run the diags.

Good luck!

Whirlpool Duet Washing Machine Door Lock Issue
 

The most common reason for a dl error is the main board, especially if
you can hear some clicking coming from it after you push start. It is
located at the rear of the top of the washer. The board will need to
be replaced, either by you or a qualified servicer.

Whirlpool Duet Washing Machine Door Lock Issue
 

My post above is for WP Duet washers, as well as Kenmore HE3, and
Maytag Epic. All of these are essentially the same machine. The post
does not apply to the Duet Sport, HE2, or Epic-Z machines, nor
Frigidaire machines, as their error codes and causes are different.