(OT) People just don't respect home warranty plans
 

I used to work for a home warranty company and it was amazing the
amount of complaints that would come in, as if homeowners were
expecting their $400 premium investment to turn into a pot of gold
somehow.

Never mind that a disturbing proportion of homeowners are too busy to
read and understand the terms and conditions of the policy, or they
get sucked into dealing with dishonest real estate agents who are too
busy to explain that "Well, you have to pay additional amount for the
well pump coverage".

Of course, some of the contractors are bottom-feeders as well, but I
don't think the sampling of contractors affiliated with any warranty
company is significantly different from a typical sampling of
contractors from the Yellow Pages.

Now home warranty plans are greatly helped by the wave of McMansion
Developments in which the HVAC goes out within 5-6 months of each
other on the whole entire block (say, 10 years after building). Wow,
what whopping good equipment that was installed in the first place,
probably some crap like Janitrol or Carrier.

And then even a few (thankfully not a majority) homeowners expect
their bottom-of-the-barrel Caloric range to be replaced with Viking
equipment! Or a Maytag refrigerator with a Subzero!

And then I loved the H/O's who shell out $800,000 for some 2K square
foot disaster-waiting-to-happen and then get all ancy because they
can't afford a new furnace. WELL IF YOU CAN'T AFFORD A NEW FURNACE
THEN YOU CAN'T AFFORD AN $800,000 McMoneypit to begin with.

But then I also dug the occasional homeowner who had a Renewal policy
(!) and then asks some really ignorant questions that he/she should
have figured out 15 months ago when he/she first closed and got the
warranty policy, and then mouths off, "Oh these home warranties are
****, I don't even know why I renewed." Well, DUH, why DID you renew?



Cheers,
The Warranty Stud

(OT) People just don't respect home warranty plans
 

In article , The Warranty Stud wrote:

I used to work for a home warranty company and it was amazing the
amount of complaints that would come in, as if homeowners were
expecting their $400 premium investment to turn into a pot of gold
somehow.

Never mind that a disturbing proportion of homeowners are too busy to
read and understand the terms and conditions of the policy, or they
get sucked into dealing with dishonest real estate agents who are too
busy to explain that "Well, you have to pay additional amount for the
well pump coverage".

Most home buyers don't even see the terms and conditions until
well after closing when the home warranty company gets around
to mailing them out.

Most home buyers are led into paying for the home warranty
plan and many think it's just another one of those mandatory
taxes and fees that gets tacked on as part of the escrow
process.

Home warranty plans exist to protect the seller, realtors,
home inspector, escrow agent and all the other hangers on,
from getting dragged into a dispute in the event an
appliance breaks shortly after closing.

Smart buyers insist that the seller pays for the plan. Of
course, smart sellers build the cost into the selling price.
So generally, the buyer pays one way or the other, and
then expects service per all of the marketing hype and
absent the actual agreement.

Home warranty companies, realtors and others are pretty
happy with the status quo so nothing much is likely to
change.

--
|~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~|
| Malcolm Hoar "The more I practice, the luckier I get". |
| Gary Player. |
| http://www.malch.com/ Shpx gur PQN. |
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~

(OT) People just don't respect home warranty plans
 

The Warranty Stud wrote:
I used to work for a home warranty company and it was amazing the
amount of complaints that would come in, as if homeowners were
expecting their $400 premium investment to turn into a pot of gold
somehow.

Of course they do, that is exactly what they were lead to believe by the
salesmen who are on commission and likely are getting more of that $400 than
the home owner will ever see back.

--
Joseph Meehan

Dia 's Muire duit

(OT) People just don't respect home warranty plans
 

On Feb 13, 7:53�am, "Joseph Meehan"
wrote:
The Warranty Stud wrote:
I used to work for a home warranty company and it was amazing the
amount of complaints that would come in, as if homeowners were
expecting their $400 premium investment to turn into a pot of gold
somehow.

* * Of course they do, that is exactly what they were lead to believe by the
salesmen who are on commission and likely are getting more of that $400 than
the home owner will ever see back.

--
Joseph Meehan

*Dia 's Muire duit

Lots of warranty companies are rip offs, they tend to be one time
purchases by design so the company has no long term interest in
customer satisisfaction, just PROFIT:(

I sold a home a couple years ago and bought the warranty for the new
owner, to be nice and help sell house.

Although nearly every appliance was BRAND NEW except the urnace which
I had serviced.

My experience was that everyone involved in home selling was a JERK,
espically the home inspecors.

(OT) People just don't respect home warranty plans
 

On Feb 12, 10:43 pm, The Warranty Stud wrote:
I used to work for a home warranty company and it was amazing the
amount of complaints that would come in, as if homeowners were
expecting their $400 premium investment to turn into a pot of gold
somehow.

So why don't you work there anymore?

Weren't able convince the buyer at the end of the first year that they
had to pay the renewal fee? Didn't try hard enough ruin the buyers
credit rating with an unpaid contract they never saw or signed?

I guess your now busy selling used cars that were only driven by
little old ladies to church...

Oh yeah, blow me.

(OT) People just don't respect home warranty plans
 

In article ,
The Warranty Stud wrote:

I used to work for a home warranty company and it was amazing the
amount of complaints that would come in, as if homeowners were
expecting their $400 premium investment to turn into a pot of gold
somehow.

No, they were expecting your company to provide the service they
contracted to provide.

(OT) People just don't respect home warranty plans
 

"The Warranty Stud" wrote in message
...

I used to work for a home warranty company and it was amazing the
amount of complaints that would come in, as if homeowners were
expecting their $400 premium investment to turn into a pot of gold
somehow.

No... They expect jackasses like you to do your job and repair problems when
they happen.

I can hear my neighbours jetted tub two doors down. It's not installed to
spec. Yet for some reason the warranty company thinks it's fine, even after
two plumbers identified a whole whack of problems with the installation.

If folks didn't have to fight tooth and nail for even the simplest issues,
you might have a leg to stand on.

(OT) People just don't respect home warranty plans
 

On Tue, 13 Feb 2007 16:46:49 GMT, "Noozer" wrote:


"The Warranty Stud" wrote in message
.. .

I used to work for a home warranty company and it was amazing the
amount of complaints that would come in, as if homeowners were
expecting their $400 premium investment to turn into a pot of gold
somehow.

No... They expect jackasses like you to do your job and repair problems when
they happen.

I can hear my neighbours jetted tub two doors down. It's not installed to
spec. Yet for some reason the warranty company thinks it's fine, even after
two plumbers identified a whole whack of problems with the installation.

If folks didn't have to fight tooth and nail for even the simplest issues,
you might have a leg to stand on.


That and if he hadn't cut off both his legs with a circular saw.

Jade

(OT) People just don't respect home warranty plans
 

crossposting eliminated.

Even though I think the OP was a troll (he hasn't replied back) I must add
my comment.

I buy an extended warranty on any item I purchase. (within reason) I ALWAYS
get my premium back. I would not purchase it if I didn't intend to use it.
I've only purchased 2 printers in my computing career. I've owned 7
different ones. I've only purchased ONE digital camera. I've owned 3. I
bought an '03 Explorer in Sept. '04. I've already had repairs performed that
cost WAY over the premium price of the extended warranty. And by the time it
expires it will have had the transmission replaced also. Thanks to ford on
that one. They made it where I can't check the fluid. I always purchase
road hazard on my tires for $3. I always have at least one in 4 replaced
under that coverage. So, it would be foolish to badmouth people who want
to turn their "$400 premium investment to turn into a pot of gold". It
would be ignorant of those people NOT to want to take advantage of it.

--
Steve Barker


"The Warranty Stud" wrote in message
...

I used to work for a home warranty company and it was amazing the
amount of complaints that would come in, as if homeowners were
expecting their $400 premium investment to turn into a pot of gold
somehow.

Never mind that a disturbing proportion of homeowners are too busy to
read and understand the terms and conditions of the policy, or they
get sucked into dealing with dishonest real estate agents who are too
busy to explain that "Well, you have to pay additional amount for the
well pump coverage".

Of course, some of the contractors are bottom-feeders as well, but I
don't think the sampling of contractors affiliated with any warranty
company is significantly different from a typical sampling of
contractors from the Yellow Pages.

Now home warranty plans are greatly helped by the wave of McMansion
Developments in which the HVAC goes out within 5-6 months of each
other on the whole entire block (say, 10 years after building). Wow,
what whopping good equipment that was installed in the first place,
probably some crap like Janitrol or Carrier.

And then even a few (thankfully not a majority) homeowners expect
their bottom-of-the-barrel Caloric range to be replaced with Viking
equipment! Or a Maytag refrigerator with a Subzero!

And then I loved the H/O's who shell out $800,000 for some 2K square
foot disaster-waiting-to-happen and then get all ancy because they
can't afford a new furnace. WELL IF YOU CAN'T AFFORD A NEW FURNACE
THEN YOU CAN'T AFFORD AN $800,000 McMoneypit to begin with.

But then I also dug the occasional homeowner who had a Renewal policy
(!) and then asks some really ignorant questions that he/she should
have figured out 15 months ago when he/she first closed and got the
warranty policy, and then mouths off, "Oh these home warranties are
****, I don't even know why I renewed." Well, DUH, why DID you renew?



Cheers,
The Warranty Stud

(OT) People just don't respect home warranty plans
 

"The Warranty Stud" wrote in message
...

I used to work for a home warranty company and it was amazing the
amount of complaints that would come in, as if homeowners were
expecting their $400 premium investment to turn into a pot of gold
somehow.

Never mind that a disturbing proportion of homeowners are too busy to
read and understand the terms and conditions of the policy, or they
get sucked into dealing with dishonest real estate agents who are too
busy to explain that "Well, you have to pay additional amount for the
well pump coverage".

Of course, some of the contractors are bottom-feeders as well, but I
don't think the sampling of contractors affiliated with any warranty
company is significantly different from a typical sampling of
contractors from the Yellow Pages.

Now home warranty plans are greatly helped by the wave of McMansion
Developments in which the HVAC goes out within 5-6 months of each
other on the whole entire block (say, 10 years after building). Wow,
what whopping good equipment that was installed in the first place,
probably some crap like Janitrol or Carrier.

And then even a few (thankfully not a majority) homeowners expect
their bottom-of-the-barrel Caloric range to be replaced with Viking
equipment! Or a Maytag refrigerator with a Subzero!

And then I loved the H/O's who shell out $800,000 for some 2K square
foot disaster-waiting-to-happen and then get all ancy because they
can't afford a new furnace. WELL IF YOU CAN'T AFFORD A NEW FURNACE
THEN YOU CAN'T AFFORD AN $800,000 McMoneypit to begin with.

But then I also dug the occasional homeowner who had a Renewal policy
(!) and then asks some really ignorant questions that he/she should
have figured out 15 months ago when he/she first closed and got the
warranty policy, and then mouths off, "Oh these home warranties are
****, I don't even know why I renewed." Well, DUH, why DID you renew?



Cheers,
The Warranty Stud





I was one of the "lucky" ones,
I got a home warranty when I moved in from the seller, I discovered a leaky
pipe, the first plumbing company that was sent out to look at it and
decided not to fix it because they though it would involve tearing out
hardwood floor. They had the insurance company send me a check to buy out
the issue, and leave me with the problem. I got sent 400 bucks and told,
sorry, can't help you. Now, here is where the lucky part comes in. The
first company to look at the leak did bother realizing that they could
access the leak thru the wall in the sunken den on the other side of the
wall.
I fixed the leak with some pvc joint compound and a $2 elbow fitting. Took
me 1 1/2 hrs to put everything back together including the drywall.

I think I made out okay.

But really the home warranties are crap, if you get anything out of them
its the lowest quality stuff, and the contractors that work for them only do
so because they can't develop a reputation of quality on their own to
continue to find work. Case in point the plumbing guy that came to my house.

Dave

(OT) People just don't respect home warranty plans
 

Steve Barker wrote:
crossposting eliminated.

Even though I think the OP was a troll (he hasn't replied back) I must add
my comment.

I buy an extended warranty on any item I purchase. (within reason) I ALWAYS
get my premium back.

You're the exception, then. Stores love to push extended warranties on
electronics because the vast majority of issues occur either during the
manufacturer's warranty or else after the extended warranty runs out.

Also, a lot of extended warranties have fine print that allows them to
jerk the consumer around.

I would probably get an extended warranty on a laptop due to the sheer
abuse that they take, but anything else I wouldn't bother.

Chris

(OT) People just don't respect home warranty plans
 

"Joseph Meehan" wrote in message
...
The Warranty Stud wrote:
I used to work for a home warranty company and it was amazing the
amount of complaints that would come in, as if homeowners were
expecting their $400 premium investment to turn into a pot of gold
somehow.

Of course they do, that is exactly what they were lead to believe by
the salesmen who are on commission and likely are getting more of that
$400 than the home owner will ever see back.

--
Joseph Meehan

Dia 's Muire duit


Well I just bought my first home in March, last year that is, and I can tell
you that in my case the home warranty just kind of appeared there with the
paperwork along with a bill for it. I honestly thought it was part of the
closing costs and wrote a check.

Having been duped for a year when I got the renewal in December I called
them up and canceled - seemed like the most natural thing in the world for
the nice lady on the other end of the line. Obviously they are exactly what
you say - one shot deals for new home suckers.

(OT) People just don't respect home warranty plans
 

When I first started in this business, I got started doing work with a
couple of warranty companies. The first one was with the local utility
company. All they were worried about was getting the customer taken care of
no matter what. They then farmed out the warranty to a true insurance
company. Boy were things different. Thye wanted to decline as many repairs
as possible, all kinds of small print. Then I tried a real estate warrany
company. I did 2 jobs for them and then told them no more. They wanted
bandaids on everything we did. They paid paupers wages to the contractors,
they would make customers wait for hours or days for approvals, and billed
them like $50 to boot. Seing it from the contractors end of the equation,
they are snakes. It is a crap shoot, they want your money hoping nothing
will break and if it does they do everything they can to cut corners or
decline repairs, and you are hoping things will break under warranty hoping
they will get replaced or back to in condition of usefullness.

My $.02

--
Bob Pietrangelo
(home)
(work)
www.comfort-solution.biz





"The Warranty Stud" wrote in message
...

I used to work for a home warranty company and it was amazing the
amount of complaints that would come in, as if homeowners were
expecting their $400 premium investment to turn into a pot of gold
somehow.

Never mind that a disturbing proportion of homeowners are too busy to
read and understand the terms and conditions of the policy, or they
get sucked into dealing with dishonest real estate agents who are too
busy to explain that "Well, you have to pay additional amount for the
well pump coverage".

Of course, some of the contractors are bottom-feeders as well, but I
don't think the sampling of contractors affiliated with any warranty
company is significantly different from a typical sampling of
contractors from the Yellow Pages.

Now home warranty plans are greatly helped by the wave of McMansion
Developments in which the HVAC goes out within 5-6 months of each
other on the whole entire block (say, 10 years after building). Wow,
what whopping good equipment that was installed in the first place,
probably some crap like Janitrol or Carrier.

And then even a few (thankfully not a majority) homeowners expect
their bottom-of-the-barrel Caloric range to be replaced with Viking
equipment! Or a Maytag refrigerator with a Subzero!

And then I loved the H/O's who shell out $800,000 for some 2K square
foot disaster-waiting-to-happen and then get all ancy because they
can't afford a new furnace. WELL IF YOU CAN'T AFFORD A NEW FURNACE
THEN YOU CAN'T AFFORD AN $800,000 McMoneypit to begin with.

But then I also dug the occasional homeowner who had a Renewal policy
(!) and then asks some really ignorant questions that he/she should
have figured out 15 months ago when he/she first closed and got the
warranty policy, and then mouths off, "Oh these home warranties are
****, I don't even know why I renewed." Well, DUH, why DID you renew?



Cheers,
The Warranty Stud