Ikea Kitchens
I recently bought an IKEA Kitchen with Installation- What a disaster.
Half the Unit doors were missing and the other half were either scratched or damaged. When I rang Customer Services they were more than useless. They had no concept of the stress that was caused. I specifically said all the way through that I did not want my kitchen fitted unless ALL parts were available. I tried to speak to a manager and was told someone would ring me back. After 3 days and no phonecall I ended up having to refuse to get off the phone until someone in management would speak to me. I am left with half a kitchen. All my kitchen stuff is still in boxes in the lounge as I can't unpack yet as no doors and the other half need replacing. I have been told it will be 3 weeks. Has anyone else had the same experiences, and does anyone have a name of a director or the MD that I can speak to? |
Ikea Kitchens
"c60w" wrote in message ups.com... I recently bought an IKEA Kitchen with Installation- What a disaster. Half the Unit doors were missing and the other half were either scratched or damaged. When I rang Customer Services they were more than useless. They had no concept of the stress that was caused. I specifically said all the way through that I did not want my kitchen fitted unless ALL parts were available. I tried to speak to a manager and was told someone would ring me back. After 3 days and no phonecall I ended up having to refuse to get off the phone until someone in management would speak to me. I am left with half a kitchen. All my kitchen stuff is still in boxes in the lounge as I can't unpack yet as no doors and the other half need replacing. I have been told it will be 3 weeks. Has anyone else had the same experiences, and does anyone have a name of a director or the MD that I can speak to? Isn't that company famous for being inexpensive, and not much else? |
Ikea Kitchens
"c60w" wrote in message Has anyone else had the same experiences, and does anyone have a name of a director or the MD that I can speak to? In the US? In Sweden? Ikea is international so it would help if you identified what country you are in. |
Ikea Kitchens
Look through your piece part list, somebody signed for all those
missing doors, did you? As far as damage, put the doors together and when the new ones arrive, swap them out. You can't really blame Ikea for shipping damage. I put mine in, and didn't have any problems. tim1198 |
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