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Electronics Repair (sci.electronics.repair) Discussion of repairing electronic equipment. Topics include requests for assistance, where to obtain servicing information and parts, techniques for diagnosis and repair, and annecdotes about success, failures and problems. |
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I bought a Neptune Washer
I bought a Neptune Washer Jan 01 in Ft. Collins CO at an authorized
Maytag Dealer (the only product they sell). I was willing to pay over $1200 (for just a washer) in order to have a machine that would be worry free from maintenance issues for at least seven years (after buying the extended service warranty that is) and was more than guaranteed by the salesperson this washer would WASH those ever large comforters (the only reason I would even consider a washer ever being worth this type of money). Well it does not wash comforters any better than the $300 model and it tends to tear holes in the fabric as well. As the salesperson stated "if you can get it in the machine and shut the door, it will clean it", I think they should have said, it will shred it. smile It has proved to me that home models are not up to laundry mat capacity yet, even though they would like to make you think so, in order to charge the big bucks. The biggest issue I have had with Maytag is when it comes to service. The friendly guy whose is always asleep at the office because they have so few failures, is probably asleep, because they have so few customers. November 2003: The very week I called my extended warranty service contract number to arrange to have the rubber gasket replaced on my beautiful worry free Neptune washer (this is the gasket between the door and the drum, which had totally separated into cracks along the whole rubber seal) happened to be the very same day I called Sears to repair an electrical wiring issue on my brand new Sears convection cook top range. I have an extended service warranty package with Sears as well. The Sears Warranty department scheduled to be out to get my stove fixed in about three days. After hanging up with them, I called Maytag to get an appointment for my washer. Their spiel was first: this gasket defect was not an extended service warranty issue, that it fact it was a manufacturers defect and the Maytag manufacturing company direct, would have to fix it, but they would be happy to quickly transfer me there, did so, and hung up. As you guess, Maytag Company, said oh the manufacturer's warranty has expired, so you will need to go back to your Extended Warranty Service Dealer to get it fixed, so call them back at the number you started out first at. Getting the big picture? So I called the Extended Warranty Service people back and they were trying to get me to go through the big loop again, until I said no, you are going to take care of this problem and you are going to stay on line with me while it is being done. After being put on hold a couple of times, no one seemed to be able to figure out, who was going to get stuck with this bill, but kept trying to pass the problem off on someone else. Getting the even bigger picture? Finally the Extended Service Warranty person said, he had made arrangements with my local Maytag Store, you know the store I spent the $1200 at, to come out an install my gasket after they mail it to me. When the gasket arrives, their will be a number to call inside, just call it and they will come out and put it on for you. Well that gasket arrived, and guess what, there was no number in the package to call to get it installed. Surprised, not really. I called my local Maytag store, and told him the Extended Service Warranty group said he would be the one to install the gasket and he said, oh we only come out to your area once a week, and we have already missed your day. How about next Friday, that would be another week a way. Let's see, I have already been without a washer (totally now for two weeks, what is one more week). Well folks, guess what, today is that next Friday, and guess who called. Yep, my friendly Maytag repairman. His ONE and only repairman came down with the flu (the day after Thanksgiving), and he just won't be able to make it out. No apology that I have been without a washer for three weeks now, but he did offer TO MAKE AN EXCEPTION and come out to my area before their normal Fridays for this area. He said you know my repairman is open all next week, pick a date. I said that will be fine, the only day I would not would be available would be on Wednesday. He then suggests, oh well then, why don't we just make it next Friday anyway. Really? Lets see that makes 4 weeks without a washer. I don't know how much dirty laundry you have by then, but we are talking about wearing those shorts one more time inside out. smile As for Sears, they came out in the three days they said they would, fixed my beautiful Frigidaire stove the very day they came out, and it didn't cost me a buck. I called, they came, they delivered! I am a happy camper! As for Maytag, the laundry is still piling up, along with all bull**** to get them to do their job. If you want service, go to Sears. If you want a hassle, go to Maytag. Washerlessincolorado |
#2
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I bought a Neptune Washer
Washerlessincolorado
You should of had Sears fix the maxhine for you, they work on them. Bill |
#3
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I bought a Neptune Washer
Washerlessincolorado
You should of had Sears fix the maxhine for you, they work on them. Bill |
#4
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I bought a Neptune Washer
I would have just put the gasket on myself
I have no faith in any new product . I get one with the fact in mind it will break down at any moment no matter what it costed . |
#5
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I bought a Neptune Washer
I would have just put the gasket on myself
I have no faith in any new product . I get one with the fact in mind it will break down at any moment no matter what it costed . |
#6
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I bought a Neptune Washer
You should've bought a Whirlpool, Roper, or a KitchenAid. The front load
washers have the advantage of using less water, but they might not clean as effectively as a top load. As for a washer that is gentle, you should've gotten the Whirlpool with the Calypso agitator. Kenmore has models of washers that were OEMed by Whirlpool. Fortunately, you didn't buy a GE or a Hotpoint. Of course, if you REALLY wanted to get an upscale quality washer, you should have gotten a Fisher & Paykel. One neat thing about these things is that they employ a direct drive system as opposed to using a transmission for the agitation and spin cycles. A far simpler design which also appears very solid. However, there are only select dealers that sell Fisher & Paykel. www.fisherpaykel.com - Reinhart |
#7
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I bought a Neptune Washer
You should've bought a Whirlpool, Roper, or a KitchenAid. The front load
washers have the advantage of using less water, but they might not clean as effectively as a top load. As for a washer that is gentle, you should've gotten the Whirlpool with the Calypso agitator. Kenmore has models of washers that were OEMed by Whirlpool. Fortunately, you didn't buy a GE or a Hotpoint. Of course, if you REALLY wanted to get an upscale quality washer, you should have gotten a Fisher & Paykel. One neat thing about these things is that they employ a direct drive system as opposed to using a transmission for the agitation and spin cycles. A far simpler design which also appears very solid. However, there are only select dealers that sell Fisher & Paykel. www.fisherpaykel.com - Reinhart |
#8
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I bought a Neptune Washer
The next time you are going to purchase a new washer and dryer, take a
serious look at the Whirlpool, and Kitchenade. These are very good. I am hearing many complaints these days with the Maytag products. Their stoves and fridges are now their strong point. They bought a few high end appliance companies that make stoves and fridges, and I think this is the reason for their improvements. -- Greetings, Jerry Greenberg GLG Technologies GLG ========================================= WebPage http://www.zoom-one.com Electronics http://www.zoom-one.com/electron.htm ========================================= "west" wrote in message om... I bought a Neptune Washer Jan 01 in Ft. Collins CO at an authorized Maytag Dealer (the only product they sell). I was willing to pay over $1200 (for just a washer) in order to have a machine that would be worry free from maintenance issues for at least seven years (after buying the extended service warranty that is) and was more than guaranteed by the salesperson this washer would WASH those ever large comforters (the only reason I would even consider a washer ever being worth this type of money). Well it does not wash comforters any better than the $300 model and it tends to tear holes in the fabric as well. As the salesperson stated "if you can get it in the machine and shut the door, it will clean it", I think they should have said, it will shred it. smile It has proved to me that home models are not up to laundry mat capacity yet, even though they would like to make you think so, in order to charge the big bucks. The biggest issue I have had with Maytag is when it comes to service. The friendly guy whose is always asleep at the office because they have so few failures, is probably asleep, because they have so few customers. November 2003: The very week I called my extended warranty service contract number to arrange to have the rubber gasket replaced on my beautiful worry free Neptune washer (this is the gasket between the door and the drum, which had totally separated into cracks along the whole rubber seal) happened to be the very same day I called Sears to repair an electrical wiring issue on my brand new Sears convection cook top range. I have an extended service warranty package with Sears as well. The Sears Warranty department scheduled to be out to get my stove fixed in about three days. After hanging up with them, I called Maytag to get an appointment for my washer. Their spiel was first: this gasket defect was not an extended service warranty issue, that it fact it was a manufacturers defect and the Maytag manufacturing company direct, would have to fix it, but they would be happy to quickly transfer me there, did so, and hung up. As you guess, Maytag Company, said oh the manufacturer's warranty has expired, so you will need to go back to your Extended Warranty Service Dealer to get it fixed, so call them back at the number you started out first at. Getting the big picture? So I called the Extended Warranty Service people back and they were trying to get me to go through the big loop again, until I said no, you are going to take care of this problem and you are going to stay on line with me while it is being done. After being put on hold a couple of times, no one seemed to be able to figure out, who was going to get stuck with this bill, but kept trying to pass the problem off on someone else. Getting the even bigger picture? Finally the Extended Service Warranty person said, he had made arrangements with my local Maytag Store, you know the store I spent the $1200 at, to come out an install my gasket after they mail it to me. When the gasket arrives, their will be a number to call inside, just call it and they will come out and put it on for you. Well that gasket arrived, and guess what, there was no number in the package to call to get it installed. Surprised, not really. I called my local Maytag store, and told him the Extended Service Warranty group said he would be the one to install the gasket and he said, oh we only come out to your area once a week, and we have already missed your day. How about next Friday, that would be another week a way. Let's see, I have already been without a washer (totally now for two weeks, what is one more week). Well folks, guess what, today is that next Friday, and guess who called. Yep, my friendly Maytag repairman. His ONE and only repairman came down with the flu (the day after Thanksgiving), and he just won't be able to make it out. No apology that I have been without a washer for three weeks now, but he did offer TO MAKE AN EXCEPTION and come out to my area before their normal Fridays for this area. He said you know my repairman is open all next week, pick a date. I said that will be fine, the only day I would not would be available would be on Wednesday. He then suggests, oh well then, why don't we just make it next Friday anyway. Really? Lets see that makes 4 weeks without a washer. I don't know how much dirty laundry you have by then, but we are talking about wearing those shorts one more time inside out. smile As for Sears, they came out in the three days they said they would, fixed my beautiful Frigidaire stove the very day they came out, and it didn't cost me a buck. I called, they came, they delivered! I am a happy camper! As for Maytag, the laundry is still piling up, along with all bull**** to get them to do their job. If you want service, go to Sears. If you want a hassle, go to Maytag. Washerlessincolorado |
#9
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I bought a Neptune Washer
The next time you are going to purchase a new washer and dryer, take a
serious look at the Whirlpool, and Kitchenade. These are very good. I am hearing many complaints these days with the Maytag products. Their stoves and fridges are now their strong point. They bought a few high end appliance companies that make stoves and fridges, and I think this is the reason for their improvements. -- Greetings, Jerry Greenberg GLG Technologies GLG ========================================= WebPage http://www.zoom-one.com Electronics http://www.zoom-one.com/electron.htm ========================================= "west" wrote in message om... I bought a Neptune Washer Jan 01 in Ft. Collins CO at an authorized Maytag Dealer (the only product they sell). I was willing to pay over $1200 (for just a washer) in order to have a machine that would be worry free from maintenance issues for at least seven years (after buying the extended service warranty that is) and was more than guaranteed by the salesperson this washer would WASH those ever large comforters (the only reason I would even consider a washer ever being worth this type of money). Well it does not wash comforters any better than the $300 model and it tends to tear holes in the fabric as well. As the salesperson stated "if you can get it in the machine and shut the door, it will clean it", I think they should have said, it will shred it. smile It has proved to me that home models are not up to laundry mat capacity yet, even though they would like to make you think so, in order to charge the big bucks. The biggest issue I have had with Maytag is when it comes to service. The friendly guy whose is always asleep at the office because they have so few failures, is probably asleep, because they have so few customers. November 2003: The very week I called my extended warranty service contract number to arrange to have the rubber gasket replaced on my beautiful worry free Neptune washer (this is the gasket between the door and the drum, which had totally separated into cracks along the whole rubber seal) happened to be the very same day I called Sears to repair an electrical wiring issue on my brand new Sears convection cook top range. I have an extended service warranty package with Sears as well. The Sears Warranty department scheduled to be out to get my stove fixed in about three days. After hanging up with them, I called Maytag to get an appointment for my washer. Their spiel was first: this gasket defect was not an extended service warranty issue, that it fact it was a manufacturers defect and the Maytag manufacturing company direct, would have to fix it, but they would be happy to quickly transfer me there, did so, and hung up. As you guess, Maytag Company, said oh the manufacturer's warranty has expired, so you will need to go back to your Extended Warranty Service Dealer to get it fixed, so call them back at the number you started out first at. Getting the big picture? So I called the Extended Warranty Service people back and they were trying to get me to go through the big loop again, until I said no, you are going to take care of this problem and you are going to stay on line with me while it is being done. After being put on hold a couple of times, no one seemed to be able to figure out, who was going to get stuck with this bill, but kept trying to pass the problem off on someone else. Getting the even bigger picture? Finally the Extended Service Warranty person said, he had made arrangements with my local Maytag Store, you know the store I spent the $1200 at, to come out an install my gasket after they mail it to me. When the gasket arrives, their will be a number to call inside, just call it and they will come out and put it on for you. Well that gasket arrived, and guess what, there was no number in the package to call to get it installed. Surprised, not really. I called my local Maytag store, and told him the Extended Service Warranty group said he would be the one to install the gasket and he said, oh we only come out to your area once a week, and we have already missed your day. How about next Friday, that would be another week a way. Let's see, I have already been without a washer (totally now for two weeks, what is one more week). Well folks, guess what, today is that next Friday, and guess who called. Yep, my friendly Maytag repairman. His ONE and only repairman came down with the flu (the day after Thanksgiving), and he just won't be able to make it out. No apology that I have been without a washer for three weeks now, but he did offer TO MAKE AN EXCEPTION and come out to my area before their normal Fridays for this area. He said you know my repairman is open all next week, pick a date. I said that will be fine, the only day I would not would be available would be on Wednesday. He then suggests, oh well then, why don't we just make it next Friday anyway. Really? Lets see that makes 4 weeks without a washer. I don't know how much dirty laundry you have by then, but we are talking about wearing those shorts one more time inside out. smile As for Sears, they came out in the three days they said they would, fixed my beautiful Frigidaire stove the very day they came out, and it didn't cost me a buck. I called, they came, they delivered! I am a happy camper! As for Maytag, the laundry is still piling up, along with all bull**** to get them to do their job. If you want service, go to Sears. If you want a hassle, go to Maytag. Washerlessincolorado |
#10
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I bought a Neptune Washer
Hi!
I've never been a big fan of new washers...they seem a lot cheaper than many older machines that are still working away today. If you want a washer that will wash for almost forever, find an older (1970s, 80s) Maytag machine. Pretty much all you ever have to do is replace the belt every now and then...and those old machines will go on forever. William |
#11
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I bought a Neptune Washer
Hi!
I've never been a big fan of new washers...they seem a lot cheaper than many older machines that are still working away today. If you want a washer that will wash for almost forever, find an older (1970s, 80s) Maytag machine. Pretty much all you ever have to do is replace the belt every now and then...and those old machines will go on forever. William |
#12
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I bought a Neptune Washer
Thanks for the info. We are in the market now and looking to replace our
13.5 year old Kenmore (made by Whirlpool) Series 90 (Now roughly equal to Elite model). We looked at the Maytag Neptune, but the wife said the front plastic controls felt "cheap". Since the washer knob had broken twice from wear on the Kenmore, she refused to consider the Neptune. She said the quality looked inferior. We are leaning toward another Kenmore or Whirlpool. I looked at the Calypso, but was concerned that it employed the "electronic" controls instead of the simpler electro-mechanical system. I figured a laundry room is a fairly harsh environment and also am afraid of voltage spikes/transients knocking out the microprocessor and PSU boards. Bob "west" wrote in message om... I bought a Neptune Washer Jan 01 in Ft. Collins CO at an authorized Maytag Dealer (the only product they sell). I was willing to pay over $1200 (for just a washer) in order to have a machine that would be worry free from maintenance issues for at least seven years (after buying the extended service warranty that is) and was more than guaranteed by the salesperson this washer would WASH those ever large comforters (the only reason I would even consider a washer ever being worth this type of money). Well it does not wash comforters any better than the $300 model and it tends to tear holes in the fabric as well. As the salesperson stated "if you can get it in the machine and shut the door, it will clean it", I think they should have said, it will shred it. smile If you want service, go to Sears. If you want a hassle, go to Maytag. Washerlessincolorado |
#13
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I bought a Neptune Washer
Thanks for the info. We are in the market now and looking to replace our
13.5 year old Kenmore (made by Whirlpool) Series 90 (Now roughly equal to Elite model). We looked at the Maytag Neptune, but the wife said the front plastic controls felt "cheap". Since the washer knob had broken twice from wear on the Kenmore, she refused to consider the Neptune. She said the quality looked inferior. We are leaning toward another Kenmore or Whirlpool. I looked at the Calypso, but was concerned that it employed the "electronic" controls instead of the simpler electro-mechanical system. I figured a laundry room is a fairly harsh environment and also am afraid of voltage spikes/transients knocking out the microprocessor and PSU boards. Bob "west" wrote in message om... I bought a Neptune Washer Jan 01 in Ft. Collins CO at an authorized Maytag Dealer (the only product they sell). I was willing to pay over $1200 (for just a washer) in order to have a machine that would be worry free from maintenance issues for at least seven years (after buying the extended service warranty that is) and was more than guaranteed by the salesperson this washer would WASH those ever large comforters (the only reason I would even consider a washer ever being worth this type of money). Well it does not wash comforters any better than the $300 model and it tends to tear holes in the fabric as well. As the salesperson stated "if you can get it in the machine and shut the door, it will clean it", I think they should have said, it will shred it. smile If you want service, go to Sears. If you want a hassle, go to Maytag. Washerlessincolorado |
#14
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I bought a Neptune Washer
Regarding Sears/Whirlpool washers:
- I bought a Sears washer a few years ago. The timer failed prematurely. - I helped my late bench technician put his Sears washer back together. I felt that the product was flimsy. The steel shell is so thin that I dented the metal with my thumb. Getting the parts aligned and back together was agony for two people. - In a nearby city, there's a guy who makes a good living selling -only- old Whirlpool/Sears washers. He says that he won't deal with any made after about 10 years ago due to cheapened merchandise. - The same friend had owned an Amana, which had appeared to be a nice machine. However, he had to throw it out due to some unfixable problem regarding flimsy parts in the frame. Amana has been aqcuired, you know, as in "Famous Brand, Maychip home applicances group, a member of the Upchuck family of companies, division of BigCorp, HugeCorp International. I think that we're down to only two companies that make appliances now. Ironically, my best luck ever with a washing machine was a Japanese apartment washer sold by JC Penny. It ran daily for almost 20 years, only needing two minor repairs. These machines use a small, low, gently-nubbed impeller that whirls at high speed. The idea is to get the water turning rather than mash the clothing around. The result is that my clothing lasted a whole lot longer than with the Sears contraption that I now have. I still need a timer -- it is limping along, occasionally it's little plastic parts sticking on "fill." When this thing gets me angry enough, I'm going to see if I can find a simple Korean washer like the Japanese one that I used to have. Clothing is expensive. Richard "Bob Shuman" wrote in message ... Thanks for the info. We are in the market now and looking to replace our 13.5 year old Kenmore (made by Whirlpool) Series 90 (Now roughly equal to Elite model). We looked at the Maytag Neptune, but the wife said the front plastic controls felt "cheap". Since the washer knob had broken twice from wear on the Kenmore, she refused to consider the Neptune. She said the quality looked inferior. We are leaning toward another Kenmore or Whirlpool. I looked at the Calypso, but was concerned that it employed the "electronic" controls instead of the simpler electro-mechanical system. I figured a laundry room is a fairly harsh environment and also am afraid of voltage spikes/transients knocking out the microprocessor and PSU boards. Bob "west" wrote in message om... I bought a Neptune Washer Jan 01 in Ft. Collins CO at an authorized Maytag Dealer (the only product they sell). I was willing to pay over $1200 (for just a washer) in order to have a machine that would be worry free from maintenance issues for at least seven years (after buying the extended service warranty that is) and was more than guaranteed by the salesperson this washer would WASH those ever large comforters (the only reason I would even consider a washer ever being worth this type of money). Well it does not wash comforters any better than the $300 model and it tends to tear holes in the fabric as well. As the salesperson stated "if you can get it in the machine and shut the door, it will clean it", I think they should have said, it will shred it. smile If you want service, go to Sears. If you want a hassle, go to Maytag. Washerlessincolorado |
#15
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I bought a Neptune Washer
"Richard Steinfeld" wrote in message ...
Amana has been aqcuired, you know, as in "Famous Brand, Maychip home applicances group, a member of the Upchuck family of companies, division of BigCorp, HugeCorp International. I think that we're down to only two companies that make appliances now. Didn't you know? HugeCorp International was acquired last year by MegaHuge Global. Now there's only one manufacturer. If we want affordable, well designed and well built washing machines, we should do what we did with automobiles. Let the Japanese handle it. Rick |
#16
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I bought a Neptune Washer
"LASERandDVDfan" wrote in message ... You should've bought a Whirlpool, Roper, or a KitchenAid. The front load washers have the advantage of using less water, but they might not clean as effectively as a top load. As for a washer that is gentle, you should've gotten the Whirlpool with the Calypso agitator. Kenmore has models of washers that were OEMed by Whirlpool. Fortunately, you didn't buy a GE or a Hotpoint. ....or a Frigidaire. Those things are the worst, based on personal experience, and everything I've heard. I had a pair (washer/dryer) and the when the washer went down, I bought an old Kenmore which is still chugging. When the dryer went out, I tried to fix it, but it was such a total POS, that parts would have cost me more than it was worth. The rollers which carry the drum would not line up with the track upon which they were to run (due to cabinet misalignment? I never really figured it out) and would chew themselves up. The rollers were around $15 apiece and there were at least half a dozen of them. When I bought a reconditioned Kenmore ($175) from a shop which goes through them and replaces the commonly worn bits, they wouldn't take the Frigidaire, even for parts. That was four or five years ago...I've had to replace the door switch once.... jak Of course, if you REALLY wanted to get an upscale quality washer, you should have gotten a Fisher & Paykel. One neat thing about these things is that they employ a direct drive system as opposed to using a transmission for the agitation and spin cycles. A far simpler design which also appears very solid. However, there are only select dealers that sell Fisher & Paykel. www.fisherpaykel.com - Reinhart |
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