SONY poor service
I have a SONY cassette deck and it appears tape wrinkled. I found out from
internet there has a upgrade part to fixed the problem and someone e-mail me the service bulletin. The service bulletin refer to another service bulletin for another part I need to replace which I don't have. When I talked to SONY parts department, they said no way to access service bulletins to obtain the new part numbers. They suggest me to talk with local services. I talked to local services and they don't want to give out any information. When I order the service manual, it won't come with any service bulletin like Technics even I ordered the service manual after the service bulletin came out for few months. I am kind of mad why the service of SONY like that. They has a lot of problems don't want to share with customer like TA-E9000ES. Customers complaints no sound, this is the design problem due to resistor under-rate. SONY put this matter in "confidential". From now on, I will tell all my friends aware SONY products even how good they are. The service in SONY is very poor. How many hidden design problems and how much money they make to fix this design problem. |
SONY poor service
"Eric" wrote in message ... I have a SONY cassette deck and it appears tape wrinkled. I found out from internet there has a upgrade part to fixed the problem and someone e-mail me the service bulletin. The service bulletin refer to another service bulletin for another part I need to replace which I don't have. When I talked to SONY parts department, they said no way to access service bulletins to obtain the new part numbers. They suggest me to talk with local services. I talked to local services and they don't want to give out any information. When I order the service manual, it won't come with any service bulletin like Technics even I ordered the service manual after the service bulletin came out for few months. I am kind of mad why the service of SONY like that. They has a lot of problems don't want to share with customer like TA-E9000ES. Customers complaints no sound, this is the design problem due to resistor under-rate. SONY put this matter in "confidential". From now on, I will tell all my friends aware SONY products even how good they are. The service in SONY is very poor. How many hidden design problems and how much money they make to fix this design problem. Sony is big on this kind of tactic. The won't even sell parts to a regular service shop. They tell us to contact a local "authorized service center". If you want to get your unit fixed, look in the yellow pages for a Sony dealer. (or raise hell with Sony) |
SONY poor service
Sony has pretty much gone down hill in the past 10 years. I used to be a big
fan of Sony until I saw their products, service, and support fall apart. I've witnessed their consumer product go to hell, their monitors, and now that I do pro electronics, their pro line also. Not even their DV tapes are worth anything. Some mfgs used Sony parts such as their heads until they found out that they were of poor quality and out of spec tolerances. I don't know what happened to them but I wouldn't recommend anything of Sony anymore. What a shame. "Eric" wrote in message ... I have a SONY cassette deck and it appears tape wrinkled. I found out from internet there has a upgrade part to fixed the problem and someone e-mail me the service bulletin. The service bulletin refer to another service bulletin for another part I need to replace which I don't have. When I talked to SONY parts department, they said no way to access service bulletins to obtain the new part numbers. They suggest me to talk with local services. I talked to local services and they don't want to give out any information. When I order the service manual, it won't come with any service bulletin like Technics even I ordered the service manual after the service bulletin came out for few months. I am kind of mad why the service of SONY like that. They has a lot of problems don't want to share with customer like TA-E9000ES. Customers complaints no sound, this is the design problem due to resistor under-rate. SONY put this matter in "confidential". From now on, I will tell all my friends aware SONY products even how good they are. The service in SONY is very poor. How many hidden design problems and how much money they make to fix this design problem. |
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