Finding the cmos battery
Bertrand Sindri wrote:
maybe the price quote you got from their phone support was really
the cost for: "replace the worn out flash chip".
You can nuke its settings
press menu, main menu, system settings, factory reset, yes
also you may have linked the device to an online account via
http://www.wifiradio-frontier.com
Might your account have been locked-out?
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