On 18/05/2019 16:38, tim... wrote:


"Steve Walker" wrote in message
...
On 16/05/2019 16:12, Roger Hayter wrote:
Dave Plowman (News) wrote:


, all large PABXs sold this century
could present the extension number or any other chosen number, by a
simple series of pre-dialling codes, or as a policy unless cancelled.
Informing users how to do this and convincing departments that they
should was were it fell down, in the NHS at least.

Presumably it can be set centrally? If so, simply set it up so some
selected extensions send their direct numbers, others send the number
of their department reception and the rest send the central reception
number.

But they don't like doing that, because people ring back and ask "why
did you call me" and the central reception don't have Scooby

Hard luck. At least people will know that it was the hospital or
whatever and have an idea who is likely to be calling them. Better than
people missing important calls because they won't anwer withheld numbers
or not knowing who has called and failed to leave a message.

SteveW