Graeme wrote:

The device came with ArcSoft ShowBiz, so will have a play with that
tomorrow.

You should be ok, but if not there's an install video on youtube

three thngs there instructions say

1) install drivers before connecting device, what else is PnP supposed
to be for?

2) disable antivirus before installing their software

3) run the video editor "as administrator"

none are very confidence inspiring for well produced software ....