On Wed, 14 Mar 2018 12:51:43 -0700 (PDT), Terry Schwartz wrote:

Their initial quote was pre-contact.

Maybe thay alwys say "It's probably not covered" before they check. It's
not really lying, but it's not really honest. I seem to recall that they
did not, in fact have the time do the repairs that day. They were trying to
set up an appointment to do the reair.