"Michael Floyd" wrote in message
...
Everyone seems to be missing the point that in the original post, it
was stated the repair tech restored "a perfect picture" within 5
minutes. Then, when the customer thought $500.00 was too much, the
tech returned the set to it previous state.

I don't know about the rest of you guys, but it seems to me if the
tech could restore the picture to "perfect" or "failed" at will, then
maybe something fishy is going on with the tech's prices.

I don't recall the original post saying anything about breaking the
cost down into separate labour and parts prices, but I can only
presume the part must be the majority of the cost. $500.00 is a little
steep for a 5 minute or 1 hour service call.

Furthermore, I'd be questioning why a presumably very expensive part
is required if the tech could restore the picture and then return the
set to its failed condition at will without a part. What's up with
that?

I'll freely admit that it's been a while since I've repaired
televisions, but I can't imagine what might be going on here.


Regards,

Michael Floyd
On Wed, 23 Jul 2003 20:21:44 -0400, "Arthur Jernberg"
wrote:


I haven't been in on this conversation, but I absolutely agree. What did
that tech do to make the set work fine without replacing anything? And
whatever it was is going to cost 500 dollars? While it's true we don't know
what it is he did, if I was the customer, it would send up a red flag to me.
I always tell my customers exactly what the problem is, to help win and keep
their trust. This person needs to find a shop that will tell here exactly
what the problem is.



Agreed John. However I've been doing this for over 35 years. I find that
giving the customer the information, not the expertise, is not considered
a
loss. Having the customer put enough trust in you to actually let you int
o
their residence so you can give them and estimate and diagnose the fault
tends to expect recripical benefits. IMHO A/J
"John Del" wrote in message
...
Subject: Zenith Rear Projection TV/Model PV4655LK9
From: "Arthur Jernberg"

. If you indeed paid the service tech to
diagnose the set then he should have left with you a report as to what
items
are needed for comprehensive repair, however if the service was
preformed
"FREE" then you have what you compensated for.

An "estimate charge" should not cover the actual part failure, the part
number,
and instructions on how to replace it. Any tech who does so won't be
in
business long.


John Del
Wolcott, CT

"Nothing is so opportune for tyrants as a people tired of its liberty."
Alan Keyes

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