Down here in the US, a simple call to the States Attorney General is a good
place to start.
Then contact the local better business office to complain about the unit.

There are laws regarding selling a product that is suitable for service.
They attempted to repair unit the one time and could not, it took an
excessive amount of time for the repair, they must offer to replace or
refund the money. It is time to call Sony again, and insist to talk with a
supervisor, not just one of the minimum wage workers they hire at customer
service to answer complaints.

Did you pay by credit card, hopefully. Inform the credit card company of
the entire problem and insist they charge back the dealer and that you are
going to stop payment on the disputed amount. Credit card companies have a
lot of pull.

David

Steeve M wrote in message
4...
(Long post - Excuse my bad english, my first language is french)

Here's my history with a 19'' Sony G410R monitor (same model that G420s
but
without the speakers).

At the beginning of May 2003: In hope to buy what's best or almost, I
ordered at my local retailer a Sony G410R for 730$ (CDN) including taxes.
One week later I've received the product. After approximately 30 minutes
of
use, I saw that about 1/3 of the screen has a sort of greyish (or
greenish), slightly darker tint when the whole screen is white. (sort of
the very white center is surrounded by a more-greyish area which is more
shefted to the left). White on all monitors I've ever seen is not totally
pure, but for some reason this is more visible/annoying. It's like a fog
which gives desire for passing a clean linen on the screen. Also, on each
side of the screen (on the edges), there's two lines of a very pure white,
as pure as all the screen should be normally but which makes contrast with
all the rest. I've tried to remain calm and believe that's only a
degaussing problem. I've degauss the screen several times (days after
days)
and nothing changes. I've tried the monitor on 3 differents computers,
video cards and resolutions : it's always there...

Also, I've discovered that my monitor emits a noise of high-frequency
sound
that is irritating. When I change from a dark screen to a bright one, I
can
hear the frequency changing. It is necessary to be in a quiet environment
to hear it. When the monitor is "hot" the noise is tending to disappear.
I've discovered a person having this same problem, you can read his post
at
the following adress http://www.epinions.com/content_79099432580

I've thus decided to send an email to Sony at to submit my
problems to them and ask their opinion. We are now in July and they never
answered. I've also called customer support at 1-800-961-7669. This number
does not provide any French-speaking support. I've asked to be served in
French as it's my first language. It was impossible, nobody spoke French
over there. The representative gives me a new number for French support
who
was in fact the same number that I've juste called. What a joke!

One week after my purchase I've brought back the monitor to my local
retailer who decides to ship the screen to Sony (Toronto) for exchange or
repair. I've crossed my fingers to have a new one in return. One month and
half later (!) the screen returns to my local retailer. It was no more in
his original box and was packed with puffed up foam, thus depriving me of
any possible return to the supplier. I thinked that it was not a big
problem if the monitor is perfectly repaired! I turn over at home and
connected it with a light stress: It was "better", but not 100% correct.
The two white stripes on the sides was disappeared but the greenish spot
was apparent, but not as hard as before. But each time that a white
windows
with black text showed on the zone in question (e.g.: when I make a
research on google), the spot reappears, leaving an impression of
dirtiness. Three parts were supposly changed in the monitor. I cannot say
which one because the person in charge of the file was absent during 3
weeks. Anyhow, changed pieces or not, the problem is still present. That
does not jump to the eyes, one does not look at and say "Wow! What is this
spot?" It's after a few minutes of work that you realizes that something
is
wrong, especially if we compares this zone with the rest. Finally, the
sound of high-frequency was as strong as before it was "repaired"
(*cough*).

I've finally spoke in French with someone at Sony Montreal (number
514-956-
7669) to know what are my possible recourse, here it is:

1) To make me refund my money by my retailer. (What is impossible because
it is saying to me that my screen is a "special order". Anyhow it cannot
be
taken again by the supplier because, it was repaired (I am wrong?). This
point remains obscure for me despite everything...)

2) A technician of Sony declares that the monitor must be changed when
comes time to repair it. What it was obviously not my case, being given
that they decided to repair it.

3) Returning back (again) the monitor at Sony and ask them to repair it
again. (Sincerely I do not really want this, it took one month and half
the
first time.)

What do you advise me to make???

I do not know if it's me which is too demanding and too "maniac" towards
the quality of my monitor. Personally I think that for 730$ I can require
the best and not accept an imperfect one. Am I mistaken? When I will carry
my car in the mechanic shop for a big noise, I don't expect that my car
come back with only one "small noise", but with no more noise at all! I've
conclued/understood that Sony does not assure satisfaction towards its
customers. I am very disappointed. Their support is terrible. if I had
known, I would have bought a Viewsonic that is not perfect, but at least I
would not have spent as much. I will question myself twice before buying
Sony products again.

I'm waiting for your opinions and advises. Thank you.

Steeve

My last monitor was a 17'' Panasonic Pro P70, who was just *perfect*.