"Mark" wrote in message
...
On Mar 19, 5:36 am, "William Sommerwerck"
wrote:

How old is the unit? If it's less than 10 years old, Sony is legally
obliged to provide parts. Do you have a lawyer? Have him call
Sony and threaten them.

Thanks. Unit is about 6 years old. Don't have a lawyer, not one
myself and I don't even play a lawyer on TV but can you tell me from
what part of the law this legal obligation comes? Some kind of
implicit warranty of merchantability or something? Sony says they ran
out of DW-U15A drives and have no more in the warehouse. Not sure
they ever stocked internal parts for the drive.

I'm not sure the warranty of implied merchantability applies. But there are
laws in the US about parts. Manufacturers are required to provide cosmetic
parts for 3 years, mechanical for 6, electrical for 10.

Because people refuse to stand up for their legal rights, companies get away
with this sort of thing. "Running out" is not an excuse. This suggests Sony
either didn't stock many spare parts -- or that the drive is unusually
unreliable. In the latter case, you have the warranty of implied
merchantability on your side, as well.