On Oct 30, 2:47*pm, Matt wrote:
My dishes are not getting clean.

The water is not getting hot.

I opened the dishwasher during operation and found that the heating
element was not hot and was not submerged.

Shouldn't the heating element be under water during operation?



In order for the element to heat the water it needs to be submerged.

Depends on the mfr & model as to how and when the heating element is
used for heating water.
In the dishwashers that I have owned (recently) it was necessary to
select "heated wash" or "heated rinse" to get the d/w element to heat
the water.

Not getting hot water could be a timer problem, a selection problem, a
switch problem, water level problem or a heating element problem.

Recently I was jammed up for time and got a local independent
appliance guy to help me out.
With respect to d/w "best practices", he recommend "Finish" as the
best performing d/w soap.
He also recommended running the hot water in the kitchen sink to purge
cool water from the d/w supply line.

These two suggestions, along with using Lemi-Shine, have greatly
improved d/w results.

cheers
Bob