The service woman got back to me and said

``This is a machine that was built exclusively in the UK. They are not
supported in the U.S. and we can not get any manuals. However, there
is a possibility that we can get some of the parts. So if there is a
specific part you need, and you either have a part number or can take
a picture of the part you need, I might be able to help you out.''

This is a disappointment, and, in a way, I am not surprised at all.

i