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Sterlink Sterlink is offline
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Default shower control, dial type

Hi -

We had a Kohler shower control installed about a year ago. Now it is
coming off of the shower wall and I can't get it to screw back in. I
can only turn it so far. THere is a gap between the base and the
shower wall. I can see threads but I can't get the unit to screw back

Any advice would be greatly appreciated!