Mark wrote:

I went to my local ex Rover garage today to have 2 stop/tail lights
changed and he only charged £2-00. . The bulbs must cost that much. I told
him that it was too cheap, but he said that it was customer service and
that it would bring more custom back. But £1-00 for a bulb change looks
like too small a cost to me.

Dave



It's known as 'a sprat to catch a mackerel'. ie. They hope to lure you in
when you need a big job doing.

I trust him completely. There are only 3 garages in England that I would
trust to do work on my cars and he is one of them. He started his
business from the ashes of Rover's Phoenix dealership when they went
bust. He has done lots of little jobs and never charged for them, to the
extent that I am now getting embarrassed after I ask how much and he
says nothing, its customer service.

Dave