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Posted to misc.consumers,alt.home.repair
Edwin Pawlowski
 
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Default UPS Fraud in Furnace Parts

"Sawney Beane" wrote in message
...
I seem to be dealing with an online retailer who has access to
parts that failed factory QC tests. His goods arrive with a note
saying if the part arrives broken, it's the fault of UPS and it's
the buyer's responsibility to contact UPS.


This is true.


Then he sends another
even if the buyer has repeatedly asked him not to, by phone and
email. As a result, he buys one part wholesale and bills the buyer
twice for his retail price and shipping. I'd like to know who to contact.


Credit Card company


On the internet I learned that the material is recrystalized
silicon carbide, known for its strength and resistance to thermal
shock. NASA uses it.

The package arrived the 23rd, covered with "FRAGILE!" stickers.
Inside, crumpled newsprint surrounded the manufacturer's box, which
had no such warning. In the box, the ignitor was surrounded by
foam rubber, a common precaution against being dropped on concrete,
for example. Heat marks showed that Quality Control had tested it.


So, it was OK leaving the factory.


If one arrived broken, it wasn't his fault because he
had inspected it, and the customer should put in a claim with UPS.
It gave a phone number.


Yes, that is the way UPS handles things.


It seemed to me that the problem was really quality control, and
blaming UPS was unfair to consumers as well as UPS. November 28 I
emailed the dealer to say my new ignitor was working fine, and I
thought the broken one must have come from the factory with
invisible cracks. I said I thought the manufacturer could catch
such defects with a machine that would cycle ignitors several times
while monitoring current draw.


Above you said it showed that QC tested it. Why do you insist on blaming
the factory when in fact they did test it?




He replied that he knew UPS had damaged it because he had inspected
it. He was sorry for my trouble and would ship me another one.


OK, the guy is trying to make things right.




At 4:30 PM UPS sent me a message that he had told them to pick up a
package he was sending me. At 6:30 PM I read the email and and
immediately phoned the dealer. I left a message on his machine
stating my name and telling him please not to send the ignitor
because I didn't need one. The next day, UPS tracking informed me
that he had given them the package two hours later, at 8:30.


Some confusion here. Just refuse the package.



I think I am dealing with crooks who have caused me a lot of
trouble, misused my credit card, told me to file a claim against a
company I don't think is at fault, and caused me to spend
Thanksgiving with my house at 48 degrees. What do I do now?


You said you already bought one local. It is just your non-professional
opinion that the seller is wrong, but evidence you posted points to the
contrary. Send it back, refuse it, get a credit and move on with life. You
were wrong, IMO to accuse the company of malpractice.