Home |
Search |
Today's Posts |
|
UK diy (uk.d-i-y) For the discussion of all topics related to diy (do-it-yourself) in the UK. All levels of experience and proficency are welcome to join in to ask questions or offer solutions. |
Reply |
|
LinkBack | Thread Tools | Display Modes |
#1
Posted to uk.d-i-y
|
|||
|
|||
Machine Mart rant
Does anyone actually buy stuff from Machine Mart? So I'm googling around for a tool, and I find something at a plausible price from Machine Mart. OK, let's see if the local branch has stock. Oh, you can't - except by calling them. Which I can't do because it's Sunday evening. Click and collect takes 3-4 days. I can order it for next day delivery but that costs a fiver If I do that, I get the statutory 14 day returns refund But if I go to the shop and they have one in stock, they'll only give me a credit note (valid 12 months) if I need to return it Meanwhile, since they won't sell it to me without hassle, I find the same tool for 22% less at Amazon and 16% less at CPC. So what's the point of having shops exactly? Ignoring the prices, a shop that can't tell you whether something is in stock and gives you fewer rights over buying online, doesn't seem a great proposition. I could understand if it was a family ironmongers, but a national chain? /rant Theo |
#2
Posted to uk.d-i-y
|
|||
|
|||
Machine Mart rant
Theo wrote:
if I go to the shop and they have one in stock, they'll only give me a credit note (valid 12 months) if I need to return it There have been warnings about that before, where they've "forced" people to take a credit note, when it should have been a refund |
#3
Posted to uk.d-i-y
|
|||
|
|||
Machine Mart rant
On Sun, 12 Aug 2018 22:26:21 +0100, Andy Burns
wrote: Theo wrote: if I go to the shop and they have one in stock, they'll only give me a credit note (valid 12 months) if I need to return it There have been warnings about that before, where they've "forced" people to take a credit note, when it should have been a refund Why should it have been a refund assuming it worked and was bought in the shop? |
#4
Posted to uk.d-i-y
|
|||
|
|||
Machine Mart rant
On 12/08/2018 22:23, Theo wrote:
Does anyone actually buy stuff from Machine Mart? So I'm googling around for a tool, and I find something at a plausible price from Machine Mart. OK, let's see if the local branch has stock. Oh, you can't - except by calling them. Which I can't do because it's Sunday evening. Click and collect takes 3-4 days. I can order it for next day delivery but that costs a fiver If I do that, I get the statutory 14 day returns refund But if I go to the shop and they have one in stock, they'll only give me a credit note (valid 12 months) if I need to return it Meanwhile, since they won't sell it to me without hassle, I find the same tool for 22% less at Amazon and 16% less at CPC. So what's the point of having shops exactly? Ignoring the prices, a shop that can't tell you whether something is in stock and gives you fewer rights over buying online, doesn't seem a great proposition. I could understand if it was a family ironmongers, but a national chain? /rant Theo I don't use them much, but sometimes it is worth handling stuff to get a feel for its weight and build quality. Often not bad as a "one stop shop" since they keep a good stock of things like air line fittings or welding accessories and consumables. They have been going for a long time, so its not surprising that their IT isn't as slick as newer firms. |
#5
Posted to uk.d-i-y
|
|||
|
|||
Machine Mart rant
On Sunday, 12 August 2018 22:24:00 UTC+1, Theo wrote:
Does anyone actually buy stuff from Machine Mart? very occasionally. They're the absolute last on my list. I'd rather buy stuff from a scrappie. The kit itself is fine, the business has been harshly criticised many times. NT |
#6
Posted to uk.d-i-y
|
|||
|
|||
Machine Mart rant
Peter Parry wrote:
Why should it have been a refund assuming it worked and was bought in the shop? Previous complaints have been that they force an expiring credit note even for faulty returns ... such companies deserve a corresponding lack of business. |
#8
Posted to uk.d-i-y
|
|||
|
|||
Machine Mart rant
On 12 Aug 2018 22:23:55 +0100 (BST), Theo
wrote: Does anyone actually buy stuff from Machine Mart? snip I have / do, typically when on special and generally only under specific circumstances. 1) When the need is urgent and their prices sufficiently close to other bricks-n-mortar stores to not make price an issue. 2) When the item is simple enough to not be likely to require any warranty work or specific parts. My first big purchase from them was a 6" steel cutting bandsaw and I bought that in a bit of a rush when I built the trifold doors for the garage / workshop. It was working well till the only real weakness on it, the bearings failed so I just replaced them with some quality ones and it's been fine ever since (20 years?). The 10 tonne hydraulic floor standing press was similar. The needle has fallen off the pressure gauge (well out of warranty by then) and they want silly money for a replacement. When I getroundtuit I'm sure I can find one on eBay. The small parts cleaner worked well till the pump failed and again, the replacement pump was as much as a new unit. An old electric fuel pump works better. The cast iron floor standing (bench grinder) stand was cheap enough and there's nothing to go wrong. ;-) Other than this it's generally just bits and consumables, when I need stuff in a hurry, especially as there is now so much competition online. Cheers, T i m |
#9
Posted to uk.d-i-y
|
|||
|
|||
Machine Mart rant
On 13/08/2018 01:32, Andy Burns wrote:
Peter Parry wrote: Why should it have been a refund assuming it worked and was bought in the shop? Previous complaints have been that they force an expiring credit note even for faulty returns ... such companies deserve a corresponding lack of business. They can't, invoke your legal rights. |
#10
Posted to uk.d-i-y
|
|||
|
|||
Machine Mart rant
dennis@home wrote:
On 13/08/2018 01:32, Andy Burns wrote: Peter Parry wrote: Why should it have been a refund assuming it worked and was bought in the shop? Previous complaints have been that they force an expiring credit note even for faulty returns ... such companies deserve a corresponding lack of business. They can't, invoke your legal rights. But they try to ... |
Reply |
Thread Tools | Search this Thread |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Forum | |||
Machine Mart - small claim | UK diy | |||
warning - Machine Mart | UK diy | |||
Machine Mart workbenches - anygood? | UK diy | |||
Clarke (i.e. Machine Mart) stoves - any good? | UK diy | |||
ON TOPIC (RANT) MidAmerican Extrusions (RANT) | Metalworking |