I need a rant: official long rant warning........

I recently broke a pane of safety Glass in my shower cubicle, so I phoned up the manufacturer
(Coram) and asked them for either a replacement sheet (without the trim) or the eaxct size of the
sheet of glass used in that particular panel, so I could get it locally.

Anyway, their 1st reply was that they were 'concerned' that I wouldn't be able to get the glass out
of the trim 'because it was glued in'. I then explained I spent 2 hours on Sunday doing just that -
and very succesfully too without damaging the trim. However, they wouldn't sell me just the glass,
and a new panel (with trim) was 173 quid plus VAT plus delivery (£200). ouch.....

So I said that was too much and asked for the exact dimensions of the glass sheet used in that panel
( I had already measured it myself, but wanted to be sure as there was some uncertainty of how much
of the glass actually sat in the trim itself).

They replied that that
1. this would invalidate by guarantee (fair enough I said)
2. they weren't prepared to give me that information beacuse they couldn't be sure I would get the
right glass and that it was recommended that I *do* buy a new panel from them.

I did explain that I would accept nothing less than BS6206 Class A glass anyway (which they agreed
was the right stuff), but they still wouldn't give me the measurements: just a point blank no. And
indeed when I asked them what was so special about their BS6206 Class A glass to everyone else's
(apart from the Coram mark) they clammed up. So it was 'Thanks', but 'No thanks'.

So I went to my local glazier, we spent 15 minutes measuring all the bits to confirm my measurements
and I was quoted 51 quid plus VAT and a 10 days delivery (complete with kite mark).

Now I know Manufacturers have a right to protect their products. but considering the amount of
materials in the trim, which isn't really a lot, how the hell do they justify such a difference
between the 60ukp for the standard toughened Safety Glass that I am getting and their price of
200ukp for a panel which is mostly composed of that glass ? As far as I know the trim isn't made of
soldi gold or solid silver .............

As I said, I'm not asking for advice here, just getting something off my chest

Steve

Steve Gontarek wrote:

Now I know Manufacturers have a right to protect their products. but considering the amount of
materials in the trim, which isn't really a lot, how the hell do they justify such a difference
between the 60ukp for the standard toughened Safety Glass that I am getting and their price of
200ukp for a panel which is mostly composed of that glass ? As far as I know the trim isn't made of
soldi gold or solid silver .............


It's the perception of "quality" based on high prices isn't it?
As well the sound business practice of charging as much as you can get
away with

Lee

--
To reply use lee.blaver and ntlworld.com

On Tue, 28 Oct 2003 08:50:29 +0000, Steve Gontarek
wrote:

Now I know Manufacturers have a right to protect their products.

They don't. There's an EU ruling in the last few years, aimed at
stopping car makers squeezing out pattern part makers. They can
protect their products and designs, but spares are fair game.

IANAL...

--
Die Gotterspammerung - Junkmail of the Gods

Steve Gontarek wrote:

I need a rant: official long rant warning........

I recently broke a pane of safety Glass in my shower cubicle, so I phoned up the manufacturer
(Coram) and asked them for either a replacement sheet (without the trim) or the eaxct size of the
sheet of glass used in that particular panel, so I could get it locally.

Anyway, their 1st reply was that they were 'concerned' that I wouldn't be able to get the glass out
of the trim 'because it was glued in'. I then explained I spent 2 hours on Sunday doing just that -
and very succesfully too without damaging the trim. However, they wouldn't sell me just the glass,
and a new panel (with trim) was 173 quid plus VAT plus delivery (£200). ouch.....

So I said that was too much and asked for the exact dimensions of the glass sheet used in that panel
( I had already measured it myself, but wanted to be sure as there was some uncertainty of how much
of the glass actually sat in the trim itself).

They replied that that
1. this would invalidate by guarantee (fair enough I said)
2. they weren't prepared to give me that information beacuse they couldn't be sure I would get the
right glass and that it was recommended that I *do* buy a new panel from them.

I did explain that I would accept nothing less than BS6206 Class A glass anyway (which they agreed
was the right stuff), but they still wouldn't give me the measurements: just a point blank no. And
indeed when I asked them what was so special about their BS6206 Class A glass to everyone else's
(apart from the Coram mark) they clammed up. So it was 'Thanks', but 'No thanks'.

So I went to my local glazier, we spent 15 minutes measuring all the bits to confirm my measurements
and I was quoted 51 quid plus VAT and a 10 days delivery (complete with kite mark).

Now I know Manufacturers have a right to protect their products. but considering the amount of
materials in the trim, which isn't really a lot, how the hell do they justify such a difference
between the 60ukp for the standard toughened Safety Glass that I am getting and their price of
200ukp for a panel which is mostly composed of that glass ? As far as I know the trim isn't made of
soldi gold or solid silver .............



Supply chain markup.

The manufacturer gets his glass for 25 quid, and his frame for a tenner.
He pumps it out to the distributor via tha marketing company, who are in
charge of sales, marketing, and all those pictures of misty scantily
clad women peering through the artistically shot glass. They also have
to field a teamm of useless c*nts in suits to push this stuff to all the
reatils outlets, so by the time he has paid for that its marked up to
near enough a hundred.

Then it sits in someone elses ditzy showroom, surounded by more useless
c*nts in suits who will try and persuade your wife of the essentially
massive quality of construction, and part you from yoir hard earned dosh.

Basically you are paying £35 for teh shower, and £165 for the useless
c*nts who sold it to you. Oh and teh useless c*nts who appear in the
scantily clad bathing suiits in the brochure, and the UC's who take the
pictures and write the garabage.

Not to menton that fat cat UC who runs a 'bathware' company who spends
it all on a suitably ditzy surrey mansion and weekend golf.





As I said, I'm not asking for advice here, just getting something off my chest


Yah. Well. No. Fine :-)

Seems to be something in the air today :-) :-)



Steve

On 28 Oct 2003 19:55:51 GMT, (Huge) wrote:

Steve Gontarek writes:
I need a rant: official long rant warning........


[26 lines snipped]

Now I know Manufacturers have a right to protect their products. but considering the amount of
materials in the trim, which isn't really a lot, how the hell do they justify such a difference
between the 60ukp for the standard toughened Safety Glass that I am getting and their price of
200ukp for a panel which is mostly composed of that glass ? As far as I know the trim isn't made of
soldi gold or solid silver .............

As I said, I'm not asking for advice here, just getting something off my chest

Shower cubicles are daylight robbery. I got ripped off about a grand for the one
in our en-suite, which has about £200 worth of materials in it, at retail
prices, and seems designed specifically to grow mould in the nooks and crannies,
so I'm going to build one out of plain toughened glass in the main bathroom.

As soon as I can find someone to sell me stainless steel hinges, handles and
brackets to bolt the glass together, anyway.

Chromed brass any good?


--
Alan G
"The corporate life [of society] must be
subservient to the lives of the parts instead
of the lives of the parts being subservient to
the corporate life."
(Herbert Spencer)

Huge wrote:

As soon as I can find someone to sell me stainless steel hinges, handles and
brackets to bolt the glass together, anyway.


Chandlers ? Possibly also refrigeration parts stockists. How much does
it cost to get glass toughened BTW ?

Steve

"Huge" wrote in message
...

Shower cubicles are daylight robbery. I got ripped off about a grand for
the one
in our en-suite, which has about £200 worth of materials in it, at retail
prices, and seems designed specifically to grow mould in the nooks and
crannies,
so I'm going to build one out of plain toughened glass in the main
bathroom.

As soon as I can find someone to sell me stainless steel hinges, handles
and
brackets to bolt the glass together, anyway.

Huge,
If you find a supplier, please post here. I`m looking to build my own screen
as well but can`t find any suppliers for fixing yet :-(

John

You've obviously investigated making your own, so maybe you could give
me a bit of advice. What do you recommend as the best glue to use for
seating the glass in the the metal trim ? Would normal Epoxy do, or
should I use glass\cereamic epoxy ? Or is there something altogether
different ?

Steve