Anyone had problems when they tried to change telephone services ?

Or am I the only one?

"lynd" wrote in message
...
Anyone had problems when they tried to change telephone services ?

Or am I the only one?


Who you going from/to

"Pilbs" wrote in message
...

"lynd" wrote in message
...
Anyone had problems when they tried to change telephone services ?

Or am I the only one?


Who you going from/to

Went from BT to One Tel.

Was promised that line rental would be transferred and I would keep all my
existing conditions ( 1471, 1571, ex directory and number with hold
facilities) .

Have ended up with none of those ( 1571 and number withhold and ex
directory are very important because of my job). When I have tried to get
them connected I get a call centre in India(?) who tell me that they will
call back and explain when the connection will be made. Its hard to explain
more than one problem at a time as we do not seem to speak the same English
language!

Conversation goes
" I was told I would have 1571 / number with hold / ex directory. This is
not the case." ( because if I say anymore I am not understood and the call
girl / man in India gets confused)

Call centre agrees this was promised and I have not had the connections
made.
The I am told someone will call me within the next 48 hours and tell me how
long before they rectify the problem.

No one calls back.


I have rung them three times now and been told to expect a call from
technical services in the next 48 hours. No calls.

Getting fed up. Just wondered if I was having a bad experience or if this
was common

lynd used his keyboard to write :
Went from BT to One Tel.

Was promised that line rental would be transferred and I would keep all my
existing conditions ( 1471, 1571, ex directory and number with hold
facilities) .

Our move BT to OneTel went smoothly and we kept all the BT facilities.
All they do (so far as I am aware) is add the dialing of the prefix for
OneTel in at the exchange, so there should be no change in your
existing facities with BT.

If something has changed/been lost, then it might be worth asking BT.

--

Regards,
Harry (M1BYT) (L)
http://www.ukradioamateur.org

On Tue, 9 Aug 2005 15:40:29 +0000 (UTC), "lynd"
wrote:

SNIP

Call centre agrees this was promised and I have not had the connections
made.
The I am told someone will call me within the next 48 hours and tell me how
long before they rectify the problem.

No one calls back.


I have rung them three times now and been told to expect a call from
technical services in the next 48 hours. No calls.

Getting fed up. Just wondered if I was having a bad experience or if this
was common



No help I'm afraid but you're definitely not alone.

There was an article about their poor customer services in the
Financial Mail by Guy Dresser last Sunday week, since when apparently
they have been flooded with calls from disgruntled customers who had
simlar issues with the Call Centre and their billing.

It said that Onetel had vowed to help any customer referred by the
Financial Mail so that may be your best route.

HTH Andy

I think a first question to any company offering services should be
"Is your call centre in the UK?".

Is it really worth transferring to one tel? Are they especially cheap?

Mr F.


On Tue, 9 Aug 2005 15:40:29 +0000 (UTC), "lynd"
wrote:


"Pilbs" wrote in message
...

"lynd" wrote in message
...
Anyone had problems when they tried to change telephone services ?

Or am I the only one?


Who you going from/to

Went from BT to One Tel.

Was promised that line rental would be transferred and I would keep all my
existing conditions ( 1471, 1571, ex directory and number with hold
facilities) .

Have ended up with none of those ( 1571 and number withhold and ex
directory are very important because of my job). When I have tried to get
them connected I get a call centre in India(?) who tell me that they will
call back and explain when the connection will be made. Its hard to explain
more than one problem at a time as we do not seem to speak the same English
language!

Conversation goes
" I was told I would have 1571 / number with hold / ex directory. This is
not the case." ( because if I say anymore I am not understood and the call
girl / man in India gets confused)

Call centre agrees this was promised and I have not had the connections
made.
The I am told someone will call me within the next 48 hours and tell me how
long before they rectify the problem.

No one calls back.


I have rung them three times now and been told to expect a call from
technical services in the next 48 hours. No calls.

Getting fed up. Just wondered if I was having a bad experience or if this
was common

On Tue, 9 Aug 2005 15:40:29 +0000 (UTC), "lynd"
wrote:


"Pilbs" wrote in message
...

"lynd" wrote in message
...
Anyone had problems when they tried to change telephone services ?

Or am I the only one?


Who you going from/to

Went from BT to One Tel.

Was promised that line rental would be transferred and I would keep all my
existing conditions ( 1471, 1571, ex directory and number with hold
facilities) .

Have ended up with none of those ( 1571 and number withhold and ex
directory are very important because of my job). When I have tried to get
them connected I get a call centre in India(?) who tell me that they will
call back and explain when the connection will be made. Its hard to explain
more than one problem at a time as we do not seem to speak the same English
language!

Conversation goes
" I was told I would have 1571 / number with hold / ex directory. This is
not the case." ( because if I say anymore I am not understood and the call
girl / man in India gets confused)

Call centre agrees this was promised and I have not had the connections
made.
The I am told someone will call me within the next 48 hours and tell me how
long before they rectify the problem.

No one calls back.


I have rung them three times now and been told to expect a call from
technical services in the next 48 hours. No calls.

Getting fed up. Just wondered if I was having a bad experience or if this
was common






So why are you surprised? Presumably you changed to this provider to
save money on calls?

This is achieved by cutting cost on the part of the supplier and a
significant aspect of that is the level and amount of customer facing
service.

The outcome is not really surprising.


--

..andy

To email, substitute .nospam with .gl

On Tue, 9 Aug 2005 15:10:18 UTC, "lynd"
wrote:

Anyone had problems when they tried to change telephone services ?

Surely OneTel provide little saving on the line rental?

Stay with BT, and there are third party services that do unlimited
length calls for 0p/min and a connection charge of 2p.

"Andy Hall" wrote in message
...
On Tue, 9 Aug 2005 15:40:29 +0000 (UTC), "lynd"
wrote:


"Pilbs" wrote in message
...

"lynd" wrote in message
...
Anyone had problems when they tried to change telephone services ?

Or am I the only one?


Who you going from/to

Went from BT to One Tel.

if I was having a bad experience or if this
was common






So why are you surprised? Presumably you changed to this provider to
save money on calls?

This is achieved by cutting cost on the part of the supplier and a
significant aspect of that is the level and amount of customer facing
service.

The outcome is not really surprising.

well ..... actually I went to One tel because of mis information from BT!

I wanted a package for calls that gave me anytime calls for a fixed fee. BT
told me they didnt do one.

One tel gave me a call package that was 24/7/365 for calls for a fixed fee
of £11.00 a month. Then I had to pay BT a land line charge of £10.99 a month
on top.

Then One tel rang me up a few weeks ago and said that I could now pay my
landline charge to them instead of BT and that I would keep all my existing
conditions ( I had 1571, 1471, ex directory and number with hold) , all
that would happen as I understood it was that I got one bill for line and
calls from One Tel. This would cost me £9.99 for the line rental and £11.00
for the call package a month. That was to be £21.00 for the package. All
the 1571 and such like were, as they had been with BT they said ( free)

In fact as I understood it nothing should actually have happened to my line
at all, it was just that legislation now allowed them to rent lines off BT
and charge customers for the lines instead of BT having a monopoly.

I hadnt had any trouble with changing the call package from BT to One tel
so why should this make a difference?

I agreed because it would give me just one bill instead of two a month and
would be easier to follow and track.

Since One Tel is centrica ( British Gas) I couldnt see a problem. I get my
electricity from British Gas and have no problems. Its not as if this is an
* unreputable* company in track record.

Anyway, upshot is that I have a letter saying the landline would change on
August 1st. It says that 1571 , ex directory etc. would remain. When the
changeover happened they all disappeared!

I have no 1571 ( which I do use a lot when I am out) but more importantly I
have lost my ex directory and number with hold which in my job are really
important. Since my number is now available I could have loads of nutters
and fruit cases ( oops , sorry clients) ringing me all hours of the day and
night. This is my home line. My home is sacred territory to me. I do not
want it invaded by my work.

But , yes, I changed partly for cost but not exclusively so.

I did not expect what has happened.

And yes, I am changing back to BT. BT now tell me that they have a package
for £25.50 a month which does everything One Tel were claiming to do. But
had BT told me that in the first place......

meanwhile I am stuck with One tel, no 1571 and no with hold number and
everyone can just get my number at will. Not a good situation.

lynd wrote:

I wanted a package for calls that gave me anytime calls for a fixed fee. BT
told me they didnt do one.

They do, it is called BT Together Option 3

I have no 1571 ( which I do use a lot when I am out) but more importantly I

Answer machine?

have lost my ex directory and number with hold which in my job are really
important. Since my number is now available I could have loads of nutters

Dial a 141 prefix before the number you are calling to withold your
number on a per call basis until they get it sorted.




--
Cheers,

John.

/================================================== ===============\
| Internode Ltd - http://www.internode.co.uk |
|-----------------------------------------------------------------|
| John Rumm - john(at)internode(dot)co(dot)uk |
\================================================= ================/

"John Rumm" wrote in message
...
lynd wrote:

I wanted a package for calls that gave me anytime calls for a fixed fee.
BT
told me they didnt do one.

They do, it is called BT Together Option 3

I have now been told this. That said , when I swapped my call charges over ,
BT didnt do an option 3.


I have no 1571 ( which I do use a lot when I am out) but more
importantly I

Answer machine?

I did have an answerphone before I had 1571 but I do not have one anymore.

I am just annoyed and frustrated that I had all of these things and am now
forced to resort to buying a new answerphone ( and then I have to find a
plug to plug it in. None where the phone line is)



have lost my ex directory and number with hold which in my job are
really
important. Since my number is now available I could have loads of
nutters

Dial a 141 prefix before the number you are calling to withold your
number on a per call basis until they get it sorted.

Thanks. Its getting it sorted that seems to be the problem and the issue
here. One Tel dont seem want to know and dont want to do anything to put it
right. They were quick enough to ask for and change the line over, but slow
to give me the promised facilities.

"lynd" wrote in message
...
Anyone had problems when they tried to change telephone services ?

Or am I the only one?

Didn't happen to me, but someone I know had contacted one of the cable
companies to find out the cost of a cable/phone/internet deal. Nothing came
of it (his house was set back quite a bit from the road and laying the cable
would have been messy and expensive), and he thought no more about it.

Months later, he started getting people coming up to him in the street
saying that they'd tried to call and not got a reply - or they had gotten
through to someone else - on his number.

Following an investigation by oftel it turned out that the cable company had
held his number on record as a potential customer and then moved it into
their pool of available numbers. Within a week they had assigned it to
someone moving into a new flat.

From that point on, if someone called from a BT line, they got through to my
friend, but if they were a cable company subscriber they got through to the
other guy.

On Tue, 9 Aug 2005 18:39:23 +0000 (UTC), "lynd"
wrote:


Since One Tel is centrica ( British Gas) I couldnt see a problem. I get my
electricity from British Gas and have no problems. Its not as if this is an
* unreputable* company in track record.

Bwaaaaahhhh!

--
Frank Erskine

lynd wrote:

They do, it is called BT Together Option 3


I have now been told this. That said , when I swapped my call charges over ,
BT didnt do an option 3.

I have been using it for a couple of years now...


--
Cheers,

John.

/================================================== ===============\
| Internode Ltd - http://www.internode.co.uk |
|-----------------------------------------------------------------|
| John Rumm - john(at)internode(dot)co(dot)uk |
\================================================= ================/

I'm with Home Call. They got me when there was this move to allow other
operators to control the flow.

I'm not interested in deals and such as I rarely use the phone.

I had no end of trouble with BT when I was trying to get online with
them and absolutely no fee help. I wasn't going to pay 50 per minute
just to connect to a service I had a CD for. I got 5 CDs from them
before I exploded.

So I thought bugger them, I'm off. And as soon as I could I got rid of
them as my linesmen too. As it happens I think I am up a few bob on the
deal.

Just change your supplier once more. It's as simple as that.

This is the 21st century. We don't have to put up with czjd these days.


--
Posted via Mailgate.ORG Server - http://www.Mailgate.ORG

lynd wrote:
Anyone had problems when they tried to change telephone services ?

Or am I the only one?

I had a problem with TalkTalk. I was already signed up for landline
calls but they didn't automatically change my telephone calling plan
when I signed up for a broadband deal bundled with free evening and
weekend calls. One call (answered almost straight away) to customer
service and it was fixed in the most efficient and friendly manner
possible. I have now changed to them for line rental too. Saves all of
=A36/yr but it's convenient to have a single bill and direct debit to
deal with.

I wouldn't hesitate to recommend them to others.

MBQ

On Tue, 09 Aug 2005 18:59:58 +0100, Andy Hall
wrote:

On Tue, 9 Aug 2005 15:40:29 +0000 (UTC), "lynd"
wrote:


"Pilbs" wrote in message
...

"lynd" wrote in message
...
Anyone had problems when they tried to change telephone services ?

Or am I the only one?


Who you going from/to

Went from BT to One Tel.

We also went from BT to Onetel in May and have had endless trouble!
We have two lines one for normal and the other for fax and internet.
The "normal" line went dead in the middle of a call nearly three weeks
ago and we still have not been able to get things sorted out
Calling their "customer service" in India is a nightmare. Like the
previous poster we were promised a call back and nothing
happened-----the excuse is that the line had been transferred back to
BT-------at no time did we ask for this, contacting BT ( where we had
a most helpful chappy in the UK) they said they did not have the line
!
Anyway to cut a long frustrating story short we are transferring that
line back to BT ( we hope, if they can find it) and wish we had never
tried to save a couple of pounds in line rental

I wouldn't recommend Onetel as a line provider, as an ISP , however
they are not too bad!
Elizabeth in Renfrewshire, Scotland.
Removex to reply

John Cartmell wrote:
BG had a reputation for sending out bills for £0 - 0s - 0d with a nasty
reminder to follow - and that must have been over 35 years ago! ;-)

British Gas told me today I'm not eligible for a 'prompt payment'
discount on the final bill as I changed supplier.

Oh well then, all the more reason to wait on the red bill, forget to
sign the cheque and forget to stamp the envelope then. Careless me, eh.

Owain

On 9 Aug 2005 18:23:42 GMT, "Bob Eager" wrote:

On Tue, 9 Aug 2005 15:10:18 UTC, "lynd"
wrote:

Anyone had problems when they tried to change telephone services ?

Surely OneTel provide little saving on the line rental?

Stay with BT, and there are third party services that do unlimited
length calls for 0p/min and a connection charge of 2p.

Like 18866:

http://www.call18866.co.uk/

cheers,
Pete.

In message , Pete C
writes
On 9 Aug 2005 18:23:42 GMT, "Bob Eager" wrote:

On Tue, 9 Aug 2005 15:10:18 UTC, "lynd"
wrote:

Anyone had problems when they tried to change telephone services ?

Surely OneTel provide little saving on the line rental?

Stay with BT, and there are third party services that do unlimited
length calls for 0p/min and a connection charge of 2p.

Like 18866:

http://www.call18866.co.uk/

I seem to remember this from some time ago

The downloads don't work

Can you email me the install program ?


--
geoff

In message , Pete C
writes
On 9 Aug 2005 18:23:42 GMT, "Bob Eager" wrote:

On Tue, 9 Aug 2005 15:10:18 UTC, "lynd"
wrote:

Anyone had problems when they tried to change telephone services ?

Surely OneTel provide little saving on the line rental?

Stay with BT, and there are third party services that do unlimited
length calls for 0p/min and a connection charge of 2p.

Like 18866:

http://www.call18866.co.uk/


Ah, so it's now a bit of a scam (If you could actually d/l the s/w)

"Free calls with VoIPCheap
There are several ways to make a free phone call with VoIPCheap:

calls to other online VoIPCheap users are - and will be - always free.
calls to any regular land line in one of our free destinations.
To counter the misuse of our network and to reserve capacity for our
genuine testers, we have limited our Free-Calls policy to 1 minute per
call. If you want to enjoy UNLIMITED free calls, just sign in and buy £
1 worth of credit.

Please sign up for our newsletter in order to receive the latest free
destinations in your mailbox. "



--
geoff

raden wrote:
In message , Pete C
writes
On 9 Aug 2005 18:23:42 GMT, "Bob Eager" wrote:

On Tue, 9 Aug 2005 15:10:18 UTC, "lynd"
wrote:

Anyone had problems when they tried to change telephone services ?

Surely OneTel provide little saving on the line rental?

Stay with BT, and there are third party services that do unlimited
length calls for 0p/min and a connection charge of 2p.

Like 18866:

http://www.call18866.co.uk/


Ah, so it's now a bit of a scam (If you could actually d/l the s/w)

"Free calls with VoIPCheap
There are several ways to make a free phone call with VoIPCheap:

calls to other online VoIPCheap users are - and will be - always free.
calls to any regular land line in one of our free destinations.
To counter the misuse of our network and to reserve capacity for our
genuine testers, we have limited our Free-Calls policy to 1 minute per
call. If you want to enjoy UNLIMITED free calls, just sign in and buy £
1 worth of credit.

Please sign up for our newsletter in order to receive the latest free
destinations in your mailbox. "

What has this got to do with www.call18866.co.uk (or for that matter
www.call1899.co.uk), they are not VOIP services and have been going
for quite a while now. Over in the telecom newsgroups they're quite
widely discussed and, generally, recommended.

--
Chris Green

In message , writes
raden wrote:
In message , Pete C
writes
On 9 Aug 2005 18:23:42 GMT, "Bob Eager" wrote:

On Tue, 9 Aug 2005 15:10:18 UTC, "lynd"
wrote:

Anyone had problems when they tried to change telephone services ?

Surely OneTel provide little saving on the line rental?

Stay with BT, and there are third party services that do unlimited
length calls for 0p/min and a connection charge of 2p.

Like 18866:

http://www.call18866.co.uk/


Ah, so it's now a bit of a scam (If you could actually d/l the s/w)

"Free calls with VoIPCheap
There are several ways to make a free phone call with VoIPCheap:

calls to other online VoIPCheap users are - and will be - always free.
calls to any regular land line in one of our free destinations.
To counter the misuse of our network and to reserve capacity for our
genuine testers, we have limited our Free-Calls policy to 1 minute per
call. If you want to enjoy UNLIMITED free calls, just sign in and buy £
1 worth of credit.

Please sign up for our newsletter in order to receive the latest free
destinations in your mailbox. "

What has this got to do with www.call18866.co.uk (or for that matter
www.call1899.co.uk), they are not VOIP services and have been going
for quite a while now. Over in the telecom newsgroups they're quite
widely discussed and, generally, recommended.

Well, I homed in on the "Free phone calls" bit just past halfway down
the page.

They're advertising a no longer existent service

--
geoff

On Thu, 11 Aug 2005 19:46:19 GMT, raden wrote:

Well, I homed in on the "Free phone calls" bit just past halfway down
the page.

They're advertising a no longer existent service

Hi,

Download appears to work he

http://www.voipcheap.co.uk/en/download.html

I just use the normal service and prefix oft used numbers in the
phone's memory with 18866.

cheers,
Pete.

In message , Pete C
writes
On Thu, 11 Aug 2005 19:46:19 GMT, raden wrote:

Well, I homed in on the "Free phone calls" bit just past halfway down
the page.

They're advertising a no longer existent service

Hi,

Download appears to work he

http://www.voipcheap.co.uk/en/download.html

I just use the normal service and prefix oft used numbers in the
phone's memory with 18866.

You're right, it does

It didn't the other day though, perhaps they were experiencing problems

.... dunno

--
geoff

On Tue, 09 Aug 2005 17:21:50 +0100, Andy Pandy
wrote:


No help I'm afraid but you're definitely not alone.

There was an article about their poor customer services in the
Financial Mail by Guy Dresser last Sunday week, since when apparently
they have been flooded with calls from disgruntled customers who had
simlar issues with the Call Centre and their billing.

It said that Onetel had vowed to help any customer referred by the
Financial Mail so that may be your best route.

HTH Andy


For anyone still having problems with Onetel, an e-mail address is
published this week in the Financial mail ensuring readers of help in
sorting out their problems.



or Freephone 0800 957 0062

HTH Andy

"Andy Pandy" wrote in message
...
On Tue, 09 Aug 2005 17:21:50 +0100, Andy Pandy
wrote:


No help I'm afraid but you're definitely not alone.

There was an article about their poor customer services in the
Financial Mail by Guy Dresser last Sunday week, since when apparently
they have been flooded with calls from disgruntled customers who had
simlar issues with the Call Centre and their billing.

It said that Onetel had vowed to help any customer referred by the
Financial Mail so that may be your best route.

HTH Andy


For anyone still having problems with Onetel, an e-mail address is
published this week in the Financial mail ensuring readers of help in
sorting out their problems.



or Freephone 0800 957 0062

HTH Andy

Thanks. Update.

I still haven't received that promised telephone call . I still do not have
my services as ordered.

I e mailed One Tel on their website giving them my details , telephone
number , account number and d oB as they request.

I got an e mail back from India (!) saying they could not deal with my
complaint/ problems because they did not have my account number Dob and
telephone number!

They told me to log into their web site and " view my account". I cannot do
this because the web site will not accept my account number and telephone
number.

I rung BT last week when I didn't get a telephone call and asked to be re
connected. I will be reconnected to BT on 19th August.

Hope that is the end of the saga.

Lesson: Dont use One tel.

"Andy Pandy" wrote in message
...
On Tue, 09 Aug 2005 17:21:50 +0100, Andy Pandy
wrote:


No help I'm afraid but you're definitely not alone.

There was an article about their poor customer services in the
Financial Mail by Guy Dresser last Sunday week, since when apparently
they have been flooded with calls from disgruntled customers who had
simlar issues with the Call Centre and their billing.

It said that Onetel had vowed to help any customer referred by the
Financial Mail so that may be your best route.

HTH Andy


For anyone still having problems with Onetel, an e-mail address is
published this week in the Financial mail ensuring readers of help in
sorting out their problems.



or Freephone 0800 957 0062

This number goes back to their nighmare Indian call centre!

I thought I had solved the problems. I changed providers. Should be the end
of it?

Heck as like. My contract was terminated and services moved to BT ( and BT
did the job) on 19th August. Today I have a letter from Onetel dated 22nd
August telling me that I have an international calls charges service with
them AND a landline with them.

Its a crafty letter. It says "summary of services" . then it goes on to say
what to do..... it doesnt actually tell you what to do, but it says " You
dont need to do anything if you want to benefit from this plan"

The implication being you have to deal with their nighmare call centre and
try and cancel the plan if you do want to do something about it , which is
phone their call centre to speak to a "communications Specialist" Ha! now
there is a joke ..... catch 22!

I certainly did not order this plan , I dont want it, and find it hard to
see how they have interpreted terminate contract for change contract!

I have written a letter to London. I hope someone who speaks English will
read it. I am cancelling their direct debit forthwith.

Can someone tell me though can onetel actually cut my line off? I have a
contract with BT. but if Onetel claim they have a contract can they get an
engineer to cut me off? How does it work these days?

Back in the old days of one service provider you didnt pay your bill they
cut you off. But if I dont pay onetel, can they cut me off since I hae the
same phone contracted to BT - even though Onetel seem to think they have to
contract?

Sorry if that doesnt make sense. Hope it does though.

In article ,
says...

[snip]


My contract was terminated and services moved to BT ( and BT
did the job) on 19th August. Today I have a letter from Onetel dated 22nd
August telling me that I have an international calls charges service with
them AND a landline with them.

Its a crafty letter. It says "summary of services" . then it goes on to say
what to do..... it doesnt actually tell you what to do, but it says " You
dont need to do anything if you want to benefit from this plan"

The implication being you have to deal with their nighmare call centre and
try and cancel the plan if you do want to do something about it , which is
phone their call centre to speak to a "communications Specialist" Ha! now
there is a joke ..... catch 22!

I certainly did not order this plan , I dont want it, and find it hard to
see how they have interpreted terminate contract for change contract!

I have written a letter to London. I hope someone who speaks English will
read it. I am cancelling their direct debit forthwith.

Hi, I'm not sure I can help over terminating the contract but you can
change your "service plan" online on the Onetel website. If you delete
all the services, including the landline, that should (may!) make sure
they don't charge you for any services you don't want.


Can someone tell me though can onetel actually cut my line off? I have a
contract with BT. but if Onetel claim they have a contract can they get an
engineer to cut me off? How does it work these days?

Back in the old days of one service provider you didnt pay your bill they
cut you off. But if I dont pay onetel, can they cut me off since I hae the
same phone contracted to BT - even though Onetel seem to think they have to
contract?

Presumably Onetel had your line via local loop unbundling. BT count
this as a "shared" line. I believe (but am not certain) that that means
that neither BT or Onetel can disconnect the line without the consent of
the other. I've just been through this, because I moved into a flat
where the previous owners had had broadband with UKONLINE, through local
loop unbundling, and because of this "sharing" thing it took forever for
the line to get disconnected from their service and reconnected to me.

Ring the BT "High Level Complaints" number on 0800-671-502 (even though
it's not a complaint about BT) and explain the situation and tell them
you are trying to get shut of Onetel, and they may be able to tell you
whether Onetel are still claiming the line.

Hope this helps. Personally I've found Onetel to be quite good, but
that may be because I always deal with them through the web site or
through email and NEVER through the call centre. The URL is
https://secure1.onetel.net.uk/cgi-bi.../net-newmsg.w?
NoMsg=True

--
Sue Beans

In article ,
"lynd" writes:

This number goes back to their nighmare Indian call centre!

I thought I had solved the problems. I changed providers. Should be the end
of it?

Heck as like. My contract was terminated and services moved to BT ( and BT
did the job) on 19th August. Today I have a letter from Onetel dated 22nd
August telling me that I have an international calls charges service with
them AND a landline with them.

You're in the wrong newsgroup. Go over to uk.telecom.

Meanwhile, have a read of http://www.bt.com/misselling/

--
Andrew Gabriel

On Wed, 24 Aug 2005 13:57:40 +0000 (UTC), "lynd"
wrote:



This number goes back to their nighmare Indian call centre!

I thought I had solved the problems. I changed providers. Should be the end
of it?

Heck as like. My contract was terminated and services moved to BT ( and BT
did the job) on 19th August. Today I have a letter from Onetel dated 22nd
August telling me that I have an international calls charges service with
them AND a landline with them.

Its a crafty letter. It says "summary of services" . then it goes on to say
what to do..... it doesnt actually tell you what to do, but it says " You
dont need to do anything if you want to benefit from this plan"

The implication being you have to deal with their nighmare call centre and
try and cancel the plan if you do want to do something about it , which is
phone their call centre to speak to a "communications Specialist" Ha! now
there is a joke ..... catch 22!

I certainly did not order this plan , I dont want it, and find it hard to
see how they have interpreted terminate contract for change contract!

I have written a letter to London. I hope someone who speaks English will
read it. I am cancelling their direct debit forthwith.

Can someone tell me though can onetel actually cut my line off? I have a
contract with BT. but if Onetel claim they have a contract can they get an
engineer to cut me off? How does it work these days?

Back in the old days of one service provider you didnt pay your bill they
cut you off. But if I dont pay onetel, can they cut me off since I hae the
same phone contracted to BT - even though Onetel seem to think they have to
contract?

Sorry if that doesnt make sense. Hope it does though.

We have just had horrendous problems with one of our Onetel Lines
and have had to get BT to take it back

It is a long story which I will not bore you all with but suffice to
say that the "fault" was eventually found by BT when we eventually got
it back to BT-----Onetel was worse than useless especially their
Indian Call centre
Elizabeth in Renfrewshire, Scotland.
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