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#1
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plumber problem - what now?
Just paid licensed, bonded, insured plumber $850. When he finished the work,
he turned water back on and didn't check for leaks. There was nothing obvious at first, but 15 minutes after he left the bedroom carpet was soaked in one corner. He had put the ferrule in backwards in a compression fitting in the bathroom. I fixed that leak and phoned his answering machine to express my displeasure and ask him what he was going to do about the stained carpet. An hour later I discovered a second leak on a compression fitting on 5/8 inch copper pipe. I phoned again and again and he won't call back. Since this guy is licensed, should I notify the state licensing board? I'm afraid to call another licensed plumber because the next guy might be worse than the first one so I'll get out my torch and sweat in a decent fitting to replace the compression fitting, but I'm still p*ssed about the carpet. I somehow thought a licensed professional would know how to connect two pipes together. Bob |
#2
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On Tue, 25 Jan 2005 03:50:03 GMT, "rck"
scribbled this interesting note: Just paid licensed, bonded, insured plumber $850. When he finished the work, he turned water back on and didn't check for leaks. There was nothing obvious at first, but 15 minutes after he left the bedroom carpet was soaked in one corner. He had put the ferrule in backwards in a compression fitting in the bathroom. I fixed that leak and phoned his answering machine to express my displeasure and ask him what he was going to do about the stained carpet. An hour later I discovered a second leak on a compression fitting on 5/8 inch copper pipe. I phoned again and again and he won't call back. Since this guy is licensed, should I notify the state licensing board? I'm afraid to call another licensed plumber because the next guy might be worse than the first one so I'll get out my torch and sweat in a decent fitting to replace the compression fitting, but I'm still p*ssed about the carpet. I somehow thought a licensed professional would know how to connect two pipes together. Bob Some of the reasons I dislike plumbers and compression fittings!:~) -- John Willis (Remove the Primes before e-mailing me) |
#3
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Some of the reasons I dislike plumbers and compression fittings!:~) -- John Willis Yeah, can't find many plumbers who know how to solder anymore. They love compression fittings, quick and dirty. Bob |
#4
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"He had put the ferrule in backwards in a compression fitting
in the bathroom." Not that I'm an expert on ferrules, but the ones I recall were symetrical. Aren't they? |
#5
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wrote in message oups.com... "He had put the ferrule in backwards in a compression fitting in the bathroom." Not that I'm an expert on ferrules, but the ones I recall were symetrical. Aren't they? This is a 3/8 inch plastic supply tube for a faucet. The ferrule is not symmetrical. Shallow taper against the nut and sharper angle taper against the valve. Flip it over and it'll leak. Bob |
#6
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On Tue, 25 Jan 2005 03:50:03 GMT, "rck"
wrote: Just paid licensed, bonded, insured plumber $850. When he finished the work, he turned water back on and didn't check for leaks. There was nothing obvious at first, but 15 minutes after he left the bedroom carpet was soaked in one corner. He had put the ferrule in backwards in a compression fitting in the bathroom. I fixed that leak and phoned his answering machine to express my displeasure and ask him what he was going to do about the stained carpet. An hour later I discovered a second leak on a compression fitting on 5/8 inch copper pipe. I phoned again and again and he won't call back. Since this guy is licensed, should I notify the state licensing board? Absolutely. If your state is the same as mine, contractors take such complaints very seriously as failure to resolve can lead to loss of licence. I had a fence guy mess up my fence when he did a job for a neighbor. Two weeks of calls got zero action other then a claim that "it was like that, I didn't do it". Within a few days of filing the complaint with the Registrar of Contractors he was on the phone trying to set up a meeting and start the repairs. I'm afraid to call another licensed plumber because the next guy might be worse than the first one so I'll get out my torch and sweat in a decent fitting to replace the compression fitting, but I'm still p*ssed about the carpet. I somehow thought a licensed professional would know how to connect two pipes together. Bob -- Elbridge Gerry, of Massachusetts: "What, sir, is the use of militia? It is to prevent the establishment of a standing army, the bane of liberty. . . Whenever Government means to invade the rights and liberties of the people, they always attempt to destroy the militia, in order to raise a standing army upon its ruins." -- Debate, U.S. House of Representatives, August 17, 1789 |
#7
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Well you called him and I take it he did not return your call. I would
first call a guy that can pull up and dry the carpet so you don't get mold and mildew problems and then sent a bill to the plumber. If he doesn't pay or forward the claim to his insurance company, then file a small claims suit for the damage. Keep the valves you took off for evidence. If he doesn't pay file a claim against his bond. They will pay and hold up his license until he makes good. -- Roger Shoaf About the time I had mastered getting the toothpaste back in the tube, then they come up with this striped stuff. "rck" wrote in message ink.net... Just paid licensed, bonded, insured plumber $850. When he finished the work, he turned water back on and didn't check for leaks. There was nothing obvious at first, but 15 minutes after he left the bedroom carpet was soaked in one corner. He had put the ferrule in backwards in a compression fitting in the bathroom. I fixed that leak and phoned his answering machine to express my displeasure and ask him what he was going to do about the stained carpet. An hour later I discovered a second leak on a compression fitting on 5/8 inch copper pipe. I phoned again and again and he won't call back. Since this guy is licensed, should I notify the state licensing board? I'm afraid to call another licensed plumber because the next guy might be worse than the first one so I'll get out my torch and sweat in a decent fitting to replace the compression fitting, but I'm still p*ssed about the carpet. I somehow thought a licensed professional would know how to connect two pipes together. Bob |
#8
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you can call a lawyer.
or you can follow all the internet advice and then end up calling one anyway, hoping you havent screwed yourself in the process. randy "rck" wrote in message ink.net... Just paid licensed, bonded, insured plumber $850. When he finished the work, he turned water back on and didn't check for leaks. There was nothing obvious at first, but 15 minutes after he left the bedroom carpet was soaked in one corner. He had put the ferrule in backwards in a compression fitting in the bathroom. I fixed that leak and phoned his answering machine to express my displeasure and ask him what he was going to do about the stained carpet. An hour later I discovered a second leak on a compression fitting on 5/8 inch copper pipe. I phoned again and again and he won't call back. Since this guy is licensed, should I notify the state licensing board? I'm afraid to call another licensed plumber because the next guy might be worse than the first one so I'll get out my torch and sweat in a decent fitting to replace the compression fitting, but I'm still p*ssed about the carpet. I somehow thought a licensed professional would know how to connect two pipes together. Bob |
#9
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I've lived in some states with excellent consumer protection and enforcement
of licensing laws. I just checked my state (Tennessee) and it says that because of the large number of complaints against contractors and the lack of staff for enforcement, the board has jurisdiction only over work which exceeds $25,000 in value. Bubba the licensed plumber knows this and therefore has no incentive to do good work on an $850 job. Now that I've calmed down, I think the best thing is for me to fix his mistakes, dry out the carpet and have it cleaned and then get on with my life, and then next time do the work myself even if it takes longer to do. Bob "AZGuy" wrote in message ... On Tue, 25 Jan 2005 03:50:03 GMT, "rck" wrote: Just paid licensed, bonded, insured plumber $850. When he finished the work, he turned water back on and didn't check for leaks. There was nothing obvious at first, but 15 minutes after he left the bedroom carpet was soaked in one corner. He had put the ferrule in backwards in a compression fitting in the bathroom. I fixed that leak and phoned his answering machine to express my displeasure and ask him what he was going to do about the stained carpet. An hour later I discovered a second leak on a compression fitting on 5/8 inch copper pipe. I phoned again and again and he won't call back. Since this guy is licensed, should I notify the state licensing board? Absolutely. If your state is the same as mine, contractors take such complaints very seriously as failure to resolve can lead to loss of licence. I had a fence guy mess up my fence when he did a job for a neighbor. Two weeks of calls got zero action other then a claim that "it was like that, I didn't do it". Within a few days of filing the complaint with the Registrar of Contractors he was on the phone trying to set up a meeting and start the repairs. I'm afraid to call another licensed plumber because the next guy might be worse than the first one so I'll get out my torch and sweat in a decent fitting to replace the compression fitting, but I'm still p*ssed about the carpet. I somehow thought a licensed professional would know how to connect two pipes together. Bob -- Elbridge Gerry, of Massachusetts: "What, sir, is the use of militia? It is to prevent the establishment of a standing army, the bane of liberty. . . Whenever Government means to invade the rights and liberties of the people, they always attempt to destroy the militia, in order to raise a standing army upon its ruins." -- Debate, U.S. House of Representatives, August 17, 1789 |
#10
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"xrongor" wrote in message ... you can call a lawyer. or you can follow all the internet advice and then end up calling one anyway, hoping you havent screwed yourself in the process. randy I think a lawyer would probably be more dishonest than the plumber. Bob |
#11
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"rck" wrote in message
nk.net... I've lived in some states with excellent consumer protection and enforcement of licensing laws. I just checked my state (Tennessee) and it says that because of the large number of complaints against contractors and the lack of staff for enforcement, the board has jurisdiction only over work which exceeds $25,000 in value. Bubba the licensed plumber knows this and therefore has no incentive to do good work on an $850 job. Now that I've calmed down, I think the best thing is for me to fix his mistakes, dry out the carpet and have it cleaned and then get on with my life, and then next time do the work myself even if it takes longer to do. Bob try sending him a letter, certified mail, return receipt requested, expressing your displeasure with his work and indicating you will pursue a complaint with the licensing authority unless he re-inspects all his work (are mopre leaks looming on the horizon?) and repairs or pays for repair of the damage (is there water in the walls now? mold forming?) get a couple of independent 3rd parties to witness the damage file a complaint with the licensing authority under reasons other than the $25,000 "floor", if possible (look for a catch all rule, like acts discreditable to the profession, etc.), with sworn affidavits from the independent 3rd parties evidencing the damage he would then be required to spend the time/effort responding to the complaint; that might slow him down a bit, in the future others should be able to check with the licensing authority and see the complaint if they check him out with the licensing autthority prior to deciding to hire him contact your insurance carrier if you have plumbing leak insurance contact the tennessee attorney general's office for possible relief there tell everyone you know locally about the incident, that might cost him a job or two |
#12
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ORRrrrrr
Depending on how you paid him you can cancell the check or charge back the credit card. You DIDNT pay him in cash, did you? NEVER do that. Now, when he calls back, get it straightened out and agree on a an adjusted price for the repair considering the damage to your carpet and his inability. Not bad advice for a guy named................ Bubba :-) (screw the lawyer advice. Just get a jar of vaseline and bend over now) On Tue, 25 Jan 2005 05:45:18 GMT, "rck" wrote: I've lived in some states with excellent consumer protection and enforcement of licensing laws. I just checked my state (Tennessee) and it says that because of the large number of complaints against contractors and the lack of staff for enforcement, the board has jurisdiction only over work which exceeds $25,000 in value. Bubba the licensed plumber knows this and therefore has no incentive to do good work on an $850 job. Now that I've calmed down, I think the best thing is for me to fix his mistakes, dry out the carpet and have it cleaned and then get on with my life, and then next time do the work myself even if it takes longer to do. Bob "AZGuy" wrote in message .. . On Tue, 25 Jan 2005 03:50:03 GMT, "rck" wrote: Just paid licensed, bonded, insured plumber $850. When he finished the work, he turned water back on and didn't check for leaks. There was nothing obvious at first, but 15 minutes after he left the bedroom carpet was soaked in one corner. He had put the ferrule in backwards in a compression fitting in the bathroom. I fixed that leak and phoned his answering machine to express my displeasure and ask him what he was going to do about the stained carpet. An hour later I discovered a second leak on a compression fitting on 5/8 inch copper pipe. I phoned again and again and he won't call back. Since this guy is licensed, should I notify the state licensing board? Absolutely. If your state is the same as mine, contractors take such complaints very seriously as failure to resolve can lead to loss of licence. I had a fence guy mess up my fence when he did a job for a neighbor. Two weeks of calls got zero action other then a claim that "it was like that, I didn't do it". Within a few days of filing the complaint with the Registrar of Contractors he was on the phone trying to set up a meeting and start the repairs. I'm afraid to call another licensed plumber because the next guy might be worse than the first one so I'll get out my torch and sweat in a decent fitting to replace the compression fitting, but I'm still p*ssed about the carpet. I somehow thought a licensed professional would know how to connect two pipes together. Bob -- Elbridge Gerry, of Massachusetts: "What, sir, is the use of militia? It is to prevent the establishment of a standing army, the bane of liberty. . . Whenever Government means to invade the rights and liberties of the people, they always attempt to destroy the militia, in order to raise a standing army upon its ruins." -- Debate, U.S. House of Representatives, August 17, 1789 |
#13
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"I think a lawyer would probably be more dishonest than the plumber."
Well, they certainly cost more. I guess I'm amazed at all these responses. The OP just paid the guy and found the leak in 15 mins, so there isn't any huge damage involved, just some wet carpet. He didn't say how long he's been calling without getting a return call. I'd certainly give the guy a chance to respond before I escalate everything into crisis mode. I agree if the job was done right, it never should have happened. But any of the other avenues, they are going to expect that you gave him some reasonable amount of time to respond. |
#14
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Bob,
Call your insurance agent, have the damage documented, and file a claim. Get in touch with the plumber's bonding company ( your insurer may do this). File a complaint with the licensing board. Dave M. |
#15
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Stop payment on the check if is not already to late. You can complain
but small claims court is an easy and normal DIY |
#16
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"rck" wrote in message I think a lawyer would probably be more dishonest than the plumber. Bob And charge double the price. I'd get an estimate on carpet cleaning. Send the plumber a letter asking for the cost of cleaning. If no response, get the work done, thenhead for small claims court. Most states have them and it only cost about $25 to $50 to file a claim. If he does not show, you win. Just showing up will cost him more that what he'd have to pay you. Even if you never collect, you get some satisfaction from yanking his chain. |
#17
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Do not call your insurance company and file a claim as suggested above.
It's the plumbers fault, and they need to be responsible for the cost of fixing it, not you via higher insurance rates. |
#18
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I would be careful about filing an insurance claim. The way things are now,
some insurance companies are just looking for an excuse to drop you. There are many horror stories about folks who have made routine claims and had their insurance company refuse to cover them any longer. It is really easy to get 'blacklisted'. "David Martel" wrote in message ink.net... Bob, Call your insurance agent, have the damage documented, and file a claim. Get in touch with the plumber's bonding company ( your insurer may do this). File a complaint with the licensing board. Dave M. |
#19
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wrote in message oups.com... "I think a lawyer would probably be more dishonest than the plumber." Well, they certainly cost more. I guess I'm amazed at all these responses. The OP just paid the guy and found the leak in 15 mins, so there isn't any huge damage involved, just some wet carpet. He didn't say how long he's been calling without getting a return call. I'd certainly give the guy a chance to respond before I escalate everything into crisis mode. I agree if the job was done right, it never should have happened. But any of the other avenues, they are going to expect that you gave him some reasonable amount of time to respond. He did the job Friday. I've called him twice a day since and he won't return my phone calls. This morning the gas company came to hook up the new heater. I asked him if he knew the plumber. He didn't but said it was no big deal to fix the plumber's other water leak on the 5/8 inch line while he was here. Yeah, let's here it for the local propane company. So now, both leaks are repaired and the carpet cleaners will be here tomorrow. I'm not going to tell the plumber the leaks are fixed. Perhaps it'll give him something to nag at him, perhaps not. Bob |
#20
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On Tue, 25 Jan 2005 01:35:57 -0600, "effi" wrote:
"rck" wrote in message ink.net... try sending him a letter, certified mail, return receipt requested, expressing your displeasure with his work and indicating you will pursue a complaint with the licensing authority unless he re-inspects all his work (are mopre leaks looming on the horizon?) and repairs or pays for repair of the damage (is there water in the walls now? mold forming?) Small Claims court. You sue, you win, he doesn't pay, you go back to court, get a court order, take the sherrif with you, and take his tools. Three days later your house mysteriously burns down. The carpet is no longer a problem. |
#21
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"rck" wrote in message nk.net... I've lived in some states with excellent consumer protection and enforcement of licensing laws. I just checked my state (Tennessee) and it says that because of the large number of complaints against contractors and the lack of staff for enforcement, the board has jurisdiction only over work which exceeds $25,000 in value. Bubba the licensed plumber knows this and therefore has no incentive to do good work on an $850 job. Now that I've calmed down, I think the best thing is for me to fix his mistakes, dry out the carpet and have it cleaned and then get on with my life, and then next time do the work myself even if it takes longer to do. Bob "AZGuy" wrote in message ... On Tue, 25 Jan 2005 03:50:03 GMT, "rck" wrote: Just paid licensed, bonded, insured plumber $850. When he finished the work, he turned water back on and didn't check for leaks. There was nothing obvious at first, but 15 minutes after he left the bedroom carpet was soaked in one corner. He had put the ferrule in backwards in a compression fitting in the bathroom. I fixed that leak and phoned his answering machine to express my displeasure and ask him what he was going to do about the stained carpet. An hour later I discovered a second leak on a compression fitting on 5/8 inch copper pipe. I phoned again and again and he won't call back. Since this guy is licensed, should I notify the state licensing board? Absolutely. If your state is the same as mine, contractors take such complaints very seriously as failure to resolve can lead to loss of licence. I had a fence guy mess up my fence when he did a job for a neighbor. Two weeks of calls got zero action other then a claim that "it was like that, I didn't do it". Within a few days of filing the complaint with the Registrar of Contractors he was on the phone trying to set up a meeting and start the repairs. I'm afraid to call another licensed plumber because the next guy might be worse than the first one so I'll get out my torch and sweat in a decent fitting to replace the compression fitting, but I'm still p*ssed about the carpet. I somehow thought a licensed professional would know how to connect two pipes together. Bob -- Elbridge Gerry, of Massachusetts: "What, sir, is the use of militia? It is to prevent the establishment of a standing army, the bane of liberty. . . Whenever Government means to invade the rights and liberties of the people, they always attempt to destroy the militia, in order to raise a standing army upon its ruins." -- Debate, U.S. House of Representatives, August 17, 1789 There is always small claims court...take pictures, keep reciepts and my guess he will just give up and pay when he gets the letter of demand or a small claims action. If not...it might not be worth your time to persue it further...good luck, Ross |
#22
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"Andrew Neilson" wrote in message ... I would be careful about filing an insurance claim. The way things are now, some insurance companies are just looking for an excuse to drop you. There are many horror stories about folks who have made routine claims and had their insurance company refuse to cover them any longer. It is really easy to get 'blacklisted'. "David Martel" wrote in message ink.net... Bob, Call your insurance agent, have the damage documented, and file a claim. Get in touch with the plumber's bonding company ( your insurer may do this). File a complaint with the licensing board. Dave M. Especially if you live in Florida....the insurance companies are looking to dump customers in hurricane alley....though the alley done moved last summer! |
#23
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I kept on calling, with each call getting a little more demanding. Today out
of the blue, he shows up, looks at damage, apologizes and says he'll take care of everything. Amazing, he doesn't call back for 5 days, then suddenly shows up. Persistence paid off. Bob |
#24
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In article . net,
"David Martel" wrote: - Bob, - - Call your insurance agent, have the damage documented, and file a claim. - Get in touch with the plumber's bonding company ( your insurer may do this). - File a complaint with the licensing board. I doubt that your insurance company will do anything about it if it is just water. I had a roof leak that my insurance company (State Farm) would pay to repair, but they would do nothing about the carpet -- even if there was mildew due to the water from the roof leak. They suggested that I just use a fan to dry it out read well. In fact, your carpet may be just fine if you suck up as much of the moisture as you can (shop vac or carpet shampooer) and dry it out using a fan or two. I agree that an insurance claim might be the wrong way to go. Besides, your claim may be less than your deductable. -- 8^)~~~ Sue (remove the x to e-mail) ~~~~~~ "I reserve the absolute right to be smarter today than I was yesterday." -Adlai Stevenson http://www.suzanne-eckhardt.com/ ***Revelation 22:12*** ICQ: 349878998 http://www.intergnat.com/malebashing/ |
#25
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Suzie,
My mother had exactly the opposite experience in 2004 with a plumbing leak. The insurer replaced or fixed all of the water damage but would not fix the leak itself. I think that the OP should get his carpet and other damage fixed professionally. The question of a "deductible" isn't important since the plumber or his bonding company will make good on that. He needs to notify everyone, take some pictures, mitigate his damages, and get them fixed. Dave M. |
#26
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"David Martel" wrote in message nk.net... Suzie, My mother had exactly the opposite experience in 2004 with a plumbing leak. The insurer replaced or fixed all of the water damage but would not fix the leak itself. I think that the OP should get his carpet and other damage fixed professionally. The question of a "deductible" isn't important since the plumber or his bonding company will make good on that. He needs to notify everyone, take some pictures, mitigate his damages, and get them fixed. Dave M. The plumber stopped by this afternoon and agreed it was his problem and said he'd take care of everything. He was a little slow in his response and actually didn't respond until I threatened, but in the end, he agreed it was his fault. Bob |
#27
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"rck" wrote in message ink.net... Just paid licensed, bonded, insured plumber $850. When he finished the work, he turned water back on and didn't check for leaks. There was nothing obvious at first, but 15 minutes after he left the bedroom carpet was soaked in one corner. He had put the ferrule in backwards in a compression fitting in the bathroom. I fixed that leak and phoned his answering machine to express my displeasure and ask him what he was going to do about the stained carpet. An hour later I discovered a second leak on a compression fitting on 5/8 inch copper pipe. I phoned again and again and he won't call back. Since this guy is licensed, should I notify the state licensing board? I'm afraid to call another licensed plumber because the next guy might be worse than the first one so I'll get out my torch and sweat in a decent fitting to replace the compression fitting, but I'm still p*ssed about the carpet. I somehow thought a licensed professional would know how to connect two pipes together. Bob Is the leak like this one? www.tubgirl.com |
#28
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"rck" wrote in message ink.net... I kept on calling, with each call getting a little more demanding. Today out of the blue, he shows up, looks at damage, apologizes and says he'll take care of everything. Amazing, he doesn't call back for 5 days, then suddenly shows up. Persistence paid off. Bob Congrats for your persistance....I have found that many times it *does* pay off......Ross |
#29
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Yeah, can't find many plumbers who know how to solder anymore. They love compression fittings, quick and dirty. I took a plumbing course a couple years ago. There was an apartment maintenance man who used compression fittings because he didn't know how to solder. His boss told him to learn or pay for the fittings himself. Anyhow; if you paid by check I sure hope you stopped payment. |
#30
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Oscar_Lives posted for all of us....
s the leak like this one? www.tubgirl.com Ohhh Oscar, that's not a leak, thats a fountain! -- Tekkie |
#31
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"rck" wrote in message ink.net... - Hide quoted text - - Show quoted text - Just paid licensed, bonded, insured plumber $850. When he finished the work, he turned water back on and didn't check for leaks. There was nothing obvious at first, but 15 minutes after he left the bedroom carpet was soaked in one corner. He had put the ferrule in backwards in a compression fitting in the bathroom. I fixed that leak and phoned his answering machine to express my displeasure and ask him what he was going to do about the stained carpet. An hour later I discovered a second leak on a compression fitting on 5/8 inch copper pipe. I phoned again and again and he won't call back. Since this guy is licensed, should I notify the state licensing board? I'm afraid to call another licensed plumber because the next guy might be worse than the first one so I'll get out my torch and sweat in a decent fitting to replace the compression fitting, but I'm still p*ssed about the carpet. I somehow thought a licensed professional would know how to connect two pipes together. Bob Is the leak like this one? www.tubgirl.com ----------------------------------------- That was in BAD TASTE!!! |
#32
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I do believe so. As someone who has used a lot of ferrules. They are both
symmetrical, and also they have a circumfrence. -- Christopher A. Young Learn more about Jesus www.lds.org www.mormons.com wrote in message oups.com... "He had put the ferrule in backwards in a compression fitting in the bathroom." Not that I'm an expert on ferrules, but the ones I recall were symetrical. Aren't they? |
#33
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Hi Stormin, hope you are having a nice day On 27-Jan-05 At About 22:47:55, Stormin Mormon wrote to All Subject: plumber problem - what now? SM From: "Stormin Mormon" SM I do believe so. As someone who has used a lot of ferrules. They are SM both symmetrical, and also they have a circumfrence. SM -- SM Christopher A. Young Learn more about Jesus www.lds.org SM www.mormons.com trader4@o wrote in message SM oups.com... "He had SM put the ferrule in backwards in a compression fitting in the SM bathroom." SM Not that I'm an expert on ferrules, but the ones I recall were SM symetrical. Aren't they? Wrong as usual. there are some ferrules that are one sided. -= HvacTech2 =- ... "After they make styrofoam, what do they ship it in?" - s.w. ___ TagDude 0.92á+[DM] ++++++++++++++++++++++++++++++++++++++++++++++++++ +++++++++++ spam protection measure, Please remove the 33 to send e-mail |
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