Wayne-Dalton iDrive garage door opener
 

We have had a Wayne-Dalton "iDrive for torsion springs" opener for a
little over three years. We had problems with it initially, but W-D sent
a replacement controller board and light unit.

Other than the unit having forgotten its settings a couple of times and
having to be "re-trained," it's worked OK.

Right before Christmas it started giving trouble, first merely buzzing
without moving the door, later starting to move the door but then making
a "ratcheting" noise without moving the door any further.

Had somebody come and check out the door today. He said it was not
significantly out of balance (but he adjusted one spring by half a turn
anyway) but said the opener appeared to have stripped the gears.

This afternoon went to a "real garage door company" to look at new
garage doors (the old one is wooden and getting waterlogged). While I
was there I heard somebody mention the word "iDrive" in deprecatory tone
of voice. It turned out that this was somebody from the Wayne-Dalton
distributorship, and he told me that even they try to steer people away
from the iDrive.

I'm going to see if I can get the iDrive replaced under the 5-year
warranty and use it with the new garage door that we probably will buy
soon. Otherwise this was a $250+ lesson on the perils of buying fancy
new technology.

Perce

Wayne-Dalton iDrive garage door opener
 

Percival P. Cassidy wrote:
We have had a Wayne-Dalton "iDrive for torsion springs" opener for a
little over three years. We had problems with it initially, but W-D sent
a replacement controller board and light unit.

Other than the unit having forgotten its settings a couple of times and
having to be "re-trained," it's worked OK.

Right before Christmas it started giving trouble, first merely buzzing
without moving the door, later starting to move the door but then making
a "ratcheting" noise without moving the door any further.

Had somebody come and check out the door today. He said it was not
significantly out of balance (but he adjusted one spring by half a turn
anyway) but said the opener appeared to have stripped the gears.

This afternoon went to a "real garage door company" to look at new
garage doors (the old one is wooden and getting waterlogged). While I
was there I heard somebody mention the word "iDrive" in deprecatory tone
of voice. It turned out that this was somebody from the Wayne-Dalton
distributorship, and he told me that even they try to steer people away
from the iDrive.

I'm going to see if I can get the iDrive replaced under the 5-year
warranty and use it with the new garage door that we probably will buy
soon. Otherwise this was a $250+ lesson on the perils of buying fancy
new technology.

Perce

Hi,
You must have their older version iDrive which was battery hog.(you're
losing settings). I heard newer version works much better. Naybe you
should get a replacement?

Wayne-Dalton iDrive garage door opener
 

"Percival P. Cassidy" wrote:

It turned out that this was somebody from the Wayne-Dalton
distributorship, and he told me that even they try to steer people away
from the iDrive.

They've long since stopped advertising iDrive in the WD ads around here. Now
adays the ad shows a standard looking garage door and fine print that mentions a
standard screw type opener.

Too bad - I always liked the iDrive concept, but I guess they never got the
engineering right.

Wayne-Dalton iDrive garage door opener
 

On 12/29/08 08:03 pm Tony Hwang wrote:

We have had a Wayne-Dalton "iDrive for torsion springs" opener for a
little over three years. We had problems with it initially, but W-D
sent a replacement controller board and light unit.

Other than the unit having forgotten its settings a couple of times
and having to be "re-trained," it's worked OK.

Right before Christmas it started giving trouble, first merely buzzing
without moving the door, later starting to move the door but then
making a "ratcheting" noise without moving the door any further.

Had somebody come and check out the door today. He said it was not
significantly out of balance (but he adjusted one spring by half a
turn anyway) but said the opener appeared to have stripped the gears.

This afternoon went to a "real garage door company" to look at new
garage doors (the old one is wooden and getting waterlogged). While I
was there I heard somebody mention the word "iDrive" in deprecatory
tone of voice. It turned out that this was somebody from the
Wayne-Dalton distributorship, and he told me that even they try to
steer people away from the iDrive.

I'm going to see if I can get the iDrive replaced under the 5-year
warranty and use it with the new garage door that we probably will buy
soon. Otherwise this was a $250+ lesson on the perils of buying fancy
new technology.

You must have their older version iDrive which was battery hog.(you're
losing settings). I heard newer version works much better. Naybe you
should get a replacement?

The guy from the distributorship said that W-D has sometimes simply
shipped people new units, but I haven't quite figured out how to take
advantage of that. The warranty info. in the owner's guide says that
warranty claims must be made *in writing to the dealer*; the store where
I bought it no longer deals with W-D; one of the nearby places listed on
the W-D Web site as handling the iDrive is in the process of being taken
over and doesn't know which end is up; another said that since they
didn't install it I'd have to pay their labor charge to take it down and
examine it. W-D is closed this week.

I downloaded the service manual for the iDrive, but only a few parts are
listed as replacements. The worm gear looks as though it's integral with
the motor shaft (the motor is available), but there's no sign of the
pinion as a replacement part. It may be that even the dealer/service
dept. couldn't repair it, only replace it.

Perce

Wayne-Dalton iDrive garage door opener
 

On 12/29/08 09:33 pm Robert Neville wrote:

It turned out that this was somebody from the Wayne-Dalton
distributorship, and he told me that even they try to steer people away
from the iDrive.

They've long since stopped advertising iDrive in the WD ads around here. Now
adays the ad shows a standard looking garage door and fine print that mentions a
standard screw type opener.

The iDrive is still at the top of the "opener" page on the W-D Web site.
The "traditional" openers are further down.

Too bad - I always liked the iDrive concept, but I guess they never got the
engineering right.

Chamberlain has a model (LiftMaster 3800, I think) that works similarly
-- driving the shaft rather than pulling/pushing the door -- but it
mounts alongside the door rather than above it and is more expensive
than the iDrive.

Perce

Wayne-Dalton does the right thing: Was: Wayne-Dalton iDrive garagedoor opener
 

On 12/30/08 05:36 pm I wrote:

We have had a Wayne-Dalton "iDrive for torsion springs" opener for a
little over three years. We had problems with it initially, but W-D
sent a replacement controller board and light unit.

Other than the unit having forgotten its settings a couple of times
and having to be "re-trained," it's worked OK.

Right before Christmas it started giving trouble, first merely buzzing
without moving the door, later starting to move the door but then
making a "ratcheting" noise without moving the door any further.

Had somebody come and check out the door today. He said it was not
significantly out of balance (but he adjusted one spring by half a
turn anyway) but said the opener appeared to have stripped the gears.

This afternoon went to a "real garage door company" to look at new
garage doors (the old one is wooden and getting waterlogged). While I
was there I heard somebody mention the word "iDrive" in deprecatory
tone of voice. It turned out that this was somebody from the
Wayne-Dalton distributorship, and he told me that even they try to
steer people away from the iDrive.

The guy from the distributorship said that W-D has sometimes simply
shipped people new units, but I haven't quite figured out how to take
advantage of that. The warranty info. in the owner's guide says that
warranty claims must be made *in writing to the dealer*; the store where
I bought it no longer deals with W-D; one of the nearby places listed on
the W-D Web site as handling the iDrive is in the process of being taken
over and doesn't know which end is up; another said that since they
didn't install it I'd have to pay their labor charge to take it down and
examine it. W-D is closed this week.

I managed to get in touch again with the company that was in the midst
of a merger/takeover when I called before, told my story, and within 10
minutes got a call back to say that W-D was shipping them a complete new
iDrive for me.

Perce

Wayne-Dalton does the right thing: Was: Wayne-Dalton iDrive garage door opener
 

I had a IDrive installed in my parent's home 5 years ago with an IDrive door
and it works well still. Just had 3 installed in my garage. 2 needed a
special adjustment because the factory hadn't matched the gears right but so
far all a working well and are significantly improved over the 5 year old
one. In particular I like the way it slows down just as the door closes so
it closes it gently.


"Percival P. Cassidy" wrote in message
...
On 12/30/08 05:36 pm I wrote:

We have had a Wayne-Dalton "iDrive for torsion springs" opener for a
little over three years. We had problems with it initially, but W-D
sent a replacement controller board and light unit.

Other than the unit having forgotten its settings a couple of times
and having to be "re-trained," it's worked OK.

Right before Christmas it started giving trouble, first merely buzzing
without moving the door, later starting to move the door but then
making a "ratcheting" noise without moving the door any further.

Had somebody come and check out the door today. He said it was not
significantly out of balance (but he adjusted one spring by half a
turn anyway) but said the opener appeared to have stripped the gears.

This afternoon went to a "real garage door company" to look at new
garage doors (the old one is wooden and getting waterlogged). While I
was there I heard somebody mention the word "iDrive" in deprecatory
tone of voice. It turned out that this was somebody from the
Wayne-Dalton distributorship, and he told me that even they try to
steer people away from the iDrive.

The guy from the distributorship said that W-D has sometimes simply
shipped people new units, but I haven't quite figured out how to take
advantage of that. The warranty info. in the owner's guide says that
warranty claims must be made *in writing to the dealer*; the store where
I bought it no longer deals with W-D; one of the nearby places listed on
the W-D Web site as handling the iDrive is in the process of being taken
over and doesn't know which end is up; another said that since they
didn't install it I'd have to pay their labor charge to take it down and
examine it. W-D is closed this week.

I managed to get in touch again with the company that was in the midst of
a merger/takeover when I called before, told my story, and within 10
minutes got a call back to say that W-D was shipping them a complete new
iDrive for me.

Perce

Wayne-Dalton does the right thing: Was: Wayne-Dalton iDrive garagedoor opener
 

Although ours was purchased only about three years ago, it was in fact a
5-yr old one, according to the Date of Manufacture label: 0903.

I know that at some point during those two years they changed the
light-activation mechanism from infra-red to radio-frequency. Also the
wall-mounted control gained some new features: e.g., the lock-out switch.

Perhaps during those five years they have made mechanical improvements
as well and the replacement will last us for many years.

Perce


On 01/09/09 11:28 pm Art wrote:

I had a IDrive installed in my parent's home 5 years ago with an IDrive door
and it works well still. Just had 3 installed in my garage. 2 needed a
special adjustment because the factory hadn't matched the gears right but so
far all a working well and are significantly improved over the 5 year old
one. In particular I like the way it slows down just as the door closes so
it closes it gently.

We have had a Wayne-Dalton "iDrive for torsion springs" opener for a
little over three years. We had problems with it initially, but W-D
sent a replacement controller board and light unit.

Other than the unit having forgotten its settings a couple of times
and having to be "re-trained," it's worked OK.

Right before Christmas it started giving trouble, first merely buzzing
without moving the door, later starting to move the door but then
making a "ratcheting" noise without moving the door any further.

snip

I managed to get in touch again with the company that was in the midst of
a merger/takeover when I called before, told my story, and within 10
minutes got a call back to say that W-D was shipping them a complete new
iDrive for me.

Wayne-Dalton does the right thing: Was: Wayne-Dalton iDrive garage door opener
 

Actually the salesman (it was the same guy who sold me the unit 5 years ago)
told me that they had made dozens of improvements. They are also coming out
with a slightly more powerful unit that integrates with their wireless
control system. In any case the new units have been working fine for me but
I would want Wayne Dalton to install it. I would not dare do it my self.
And as I said two units needed a synchronization fix of the gears because
the locking arm was coming down at the wrong time as delivered by the
factory. By the way the motor is in the moving arm.


"Percival P. Cassidy" wrote in message
...
Although ours was purchased only about three years ago, it was in fact a
5-yr old one, according to the Date of Manufacture label: 0903.

I know that at some point during those two years they changed the
light-activation mechanism from infra-red to radio-frequency. Also the
wall-mounted control gained some new features: e.g., the lock-out switch.

Perhaps during those five years they have made mechanical improvements as
well and the replacement will last us for many years.

Perce


On 01/09/09 11:28 pm Art wrote:

I had a IDrive installed in my parent's home 5 years ago with an IDrive
door
and it works well still. Just had 3 installed in my garage. 2 needed a
special adjustment because the factory hadn't matched the gears right but
so
far all a working well and are significantly improved over the 5 year old
one. In particular I like the way it slows down just as the door closes
so
it closes it gently.

We have had a Wayne-Dalton "iDrive for torsion springs" opener for a
little over three years. We had problems with it initially, but W-D
sent a replacement controller board and light unit.

Other than the unit having forgotten its settings a couple of times
and having to be "re-trained," it's worked OK.

Right before Christmas it started giving trouble, first merely
buzzing
without moving the door, later starting to move the door but then
making a "ratcheting" noise without moving the door any further.

snip

I managed to get in touch again with the company that was in the midst
of
a merger/takeover when I called before, told my story, and within 10
minutes got a call back to say that W-D was shipping them a complete new
iDrive for me.

Wayne-Dalton does the right thing: Was: Wayne-Dalton iDrive garagedoor opener
 

I have the new one now but have not yet installed it -- waiting for a
new door to be installed. The only *visible* changes are the different
wall-mount control and the hard-wired power cord instead of being
removable at the opener end.

I do see that the new wall control is claimed to be compatible with
their Z-Wave system, but I haven't read up on that yet to know what
advantage that offers.

Perce

On 01/10/09 08:52 pm Art wrote:

Actually the salesman (it was the same guy who sold me the unit 5 years ago)
told me that they had made dozens of improvements. They are also coming out
with a slightly more powerful unit that integrates with their wireless
control system. In any case the new units have been working fine for me but
I would want Wayne Dalton to install it. I would not dare do it my self.
And as I said two units needed a synchronization fix of the gears because
the locking arm was coming down at the wrong time as delivered by the
factory. By the way the motor is in the moving arm.


Although ours was purchased only about three years ago, it was in fact a
5-yr old one, according to the Date of Manufacture label: 0903.

I know that at some point during those two years they changed the
light-activation mechanism from infra-red to radio-frequency. Also the
wall-mounted control gained some new features: e.g., the lock-out switch.

Perhaps during those five years they have made mechanical improvements as
well and the replacement will last us for many years.