I recently bought an IKEA Kitchen with Installation- What a disaster.
Half the Unit doors were missing and the other half were either
scratched or damaged.

When I rang Customer Services they were more than useless. They had no
concept of the stress that was caused. I specifically said all the way
through that I did not want my kitchen fitted unless ALL parts were
available.


I tried to speak to a manager and was told someone would ring me back.
After 3 days and no phonecall I ended up having to refuse to get off
the phone until someone in management would speak to me.
I am left with half a kitchen. All my kitchen stuff is still in boxes
in the lounge as I can't unpack yet as no doors and the other half need

replacing. I have been told it will be 3 weeks.


Has anyone else had the same experiences, and does anyone have a name
of a director or the MD that I can speak to?

"c60w" wrote in message
ups.com...
I recently bought an IKEA Kitchen with Installation- What a disaster.
Half the Unit doors were missing and the other half were either
scratched or damaged.

When I rang Customer Services they were more than useless. They had no
concept of the stress that was caused. I specifically said all the way
through that I did not want my kitchen fitted unless ALL parts were
available.


I tried to speak to a manager and was told someone would ring me back.
After 3 days and no phonecall I ended up having to refuse to get off
the phone until someone in management would speak to me.
I am left with half a kitchen. All my kitchen stuff is still in boxes
in the lounge as I can't unpack yet as no doors and the other half need

replacing. I have been told it will be 3 weeks.


Has anyone else had the same experiences, and does anyone have a name
of a director or the MD that I can speak to?



Isn't that company famous for being inexpensive, and not much else?

"c60w" wrote in message


Has anyone else had the same experiences, and does anyone have a name
of a director or the MD that I can speak to?


In the US? In Sweden? Ikea is international so it would help if you
identified what country you are in.

Look through your piece part list, somebody signed for all those
missing doors, did you?

As far as damage, put the doors together and when the new ones arrive,
swap them out. You can't really blame Ikea for shipping damage.

I put mine in, and didn't have any problems.

tim1198