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#1
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Worst experience having a new front entry door installed
For anybody living in the Dallas/Ft. Worth area, if you are shopping
doors or Widnows, stay far away from Windoor World... I just when through the worst experience I have ever had with dealing with someone perfomring a service for me. They turn out to have the worst custoimer service I have ever dealt with. There are too many problems to list, but the basic comment was it took 3 installation schedule attempts before they did the job, and then still they didn't do what they promised. I had to do a couple of things to finish out the work, which was a Front Entry Door Install. I have reported them to the BBB and I will be sending them a letter telling the upper management of the company my disappointment in their over all work, where there awere problems in all phases. I'm posting this to hopefully prevent a future cusumer rfom having to go through the same pain and fristration working with this company. |
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#3
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I actually wrote a long 3 page letter and sent a copy to them and the
BBB, but never heard a word from them. I initially didn't post the problems because there were so many. Here is a few: 1. First install date, door delivered with the incorrect frame size. Original salesmen didn't measure it correctly 2. Second install date, they were a no show 3. Third install date, they didn't paint the outside frame like they had stated they would. Then totally denied they ever promised to do so. I just ended up doing that myself. 4. The so called customer service person NEVER answered her phone when I called. I left messages at least 5 different times and she claimed she never received any of the messages. Either she is not telling the truth or they have a BAD voice mail system. 5. The salesman AND installer total missed the security installed in the door. Of course, I missed this also. But that installer total removed the old frame and he had to see the security wiring at that point and he very mentioned about the need to reinstalling the security pads. Of course, I found out later that night that I could set the security because the system thought the front door was opened. After the fact after I did the frame painting and installed the hardware, all is good. The door itself looks great, I just wish they would have done more of a professional job |
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